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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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My order wasn't sent. I had to call several times. Still never shipped. I called to cancel. Still haven't received a refund.
Ordering was easy and I received my merchandise in a timely manner. All parts were included in one box along with simple directions. Very satisfied with my purchase thus far.
I bought a tonneau cover from real truck and was more than happy with the entire experience from ordering it to how fast it was delivered. It was very easy to install and seams like a great product. Very happy!
Perfect Thank you Will be buying again👍🏻👍🏻👍🏻Highly recommended
The lock on my Gator bed cover broke. A Google search yielded dozens of results, (pictures) but none looked close to a replacement, except for one. So, I called plannibg to leave a message, since it was Sunday afternoon. However, a real person answered. After my initial surprise reaching a human, I described what I needed to Ann. She knew all the questions to ask me and all the answers to my questions. She prepared the order and sent me everything I needed to complete order within seconds of ending our call. I didn't place the order that day, but when I did, I was able to easily track it. I received the part today installed it. Perfect! That's how customer service should be. Thank you Ann & Real Truck!
Great company to deal with. Item was delivered in a timely matter. I would recommend you to my friends and family.
This is the third cover I've purchased. One back in 2021 and two within the last couple of weeks.
Gabi was the best in helping me with product and pricing.
Great product, easy installation.
Very pleasant starting with a wonderful customer service rep and the products were delivered very quickly! Will order from here again!
3 emails and no tracking number on none of the 3 emails
Great. Very helpful led me in the right direction making sure I ordered the right parts
Representative was very knowledgeable and delightful to speak with.
I needed help finding a particular part from an older product and they took the time to figure out what I needed.
Chris the sales person was very helpful on buying a front bra and a dash pad for my 2023 f150 Limited.
Andrew gave me great customer service and even tried to upsell me lol it was not obnoxious. It was very helpful and he was able to find the part that I was looking for (chrome exhaust tip). I will definitely recommend to others and shop with RealTruck again in the future. Thanks so much.
I watched the video on installing the backflip MX4 on the 2022 to 2024 tundra. The hardware kit I received was not the same as in the video. In the video it shows the deck rail being removed and the rail reinstalled in a lower position on the cover brackets and still being usable. The kit I received uses the deck rail to attach the cover rails. You can no longer use the deck rails to hold cargo. A bit of a disappointment and a waste of time watching the video. However it is a nice cover and looks and works good.
Great customer service, fast shipping, accurate product description.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members