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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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North Carolina
1 review
0 helpful votes
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Go Rhino replacement pads
August 6, 2024

Satisfied customer, Customer Service was very knowledgeable and was nice of them to return my call.

Date of experience: July 26, 2024
Pennsylvania
2 reviews
0 helpful votes
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1st Time 4 Me
August 6, 2024

I have yet to receive my purchases, but so far so good. I had a hard time getting any kind of discount to show me 1st time buyers are important. I'm hoping for total satisfaction?

Date of experience: July 26, 2024
Minnesota
1 review
0 helpful votes
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Review
August 5, 2024

I have ordered several bed covers from REAL TRUCK. They are the best cover available. An
Excellant cover.

Date of experience: July 26, 2024
Florida
2 reviews
0 helpful votes
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This was my second tonneau cover purchase since Dec of 2021 and both times I had great salespeople to work with who were very knowledgeable and quick with information on my questions. Top this off with a fantastic financing company they use and got me started with back in 2021 too and I can't think of any bad experiences with our transactions.

Date of experience: July 25, 2024
Maryland
1 review
0 helpful votes
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Very Helpful
August 4, 2024

Chris Rodman made it super easy to find the racks I needed for my truck. Pleasant to deal with and super helpful!

Date of experience: July 25, 2024
Indiana
1 review
0 helpful votes
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Great people to work with
August 4, 2024

Had another great experience with RealTruck, 4th cover I've ordered from them. Very knowledgeable and helpful with product selection.

Date of experience: July 25, 2024
Wisconsin
1 review
0 helpful votes
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Parts
August 4, 2024

From the moment i contacted real truck and entered the chat assistance my sales person Courtney helped me through the process of finding the right nerf bars for my truck.and the purchase of them.

Date of experience: July 25, 2024
Utah
3 reviews
0 helpful votes
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Five Star
August 4, 2024

The contact person was efficient, helpful, and knowledgeable

Date of experience: July 25, 2024
Colorado
1 review
0 helpful votes
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Great Sales Support
August 4, 2024

Lea - Sales was very courteous and professional, and answered all my questions about truck bed covers. She was knowledgeable and pleasant to talk with. Great sales support!

Date of experience: July 24, 2024
Michigan
1 review
0 helpful votes
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Had the pleasure of messaging JP for a great customer experience, it was nice doing it all on there message page. Didn't have to call in or wait on the phone. Was able to describe the replacement parts I needed and they got to work finding them. Only add on I would suggest is being able to send pics in the messages. We're able to do that through email so took an extra step but got what I needed. Great job guys

Date of experience: July 24, 2024
Oregon
1 review
0 helpful votes
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Jeep top
August 3, 2024

The customer service was very knowledgeable, and helpful! I would recommend them again and again.

Date of experience: July 24, 2024
New York
1 review
0 helpful votes
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Great
August 3, 2024

I chatted with a representative and provided information on the type of vehicle I have and an item I wanted. She was very helpful and asked me some additional questions to ensure I received the correct item. Very helpful!

Date of experience: July 24, 2024
Kentucky
1 review
0 helpful votes
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Great Customer Service
August 3, 2024

Great communication and help making sure everything will fit my truck. Easy checkout and fast shipping. Will definitely be using them again for future orders for my truck.

Date of experience: July 24, 2024
North Carolina
2 reviews
0 helpful votes
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Anna took great care of me!
August 3, 2024

Order online was easy. Had a coupon from Napa that they matched, no issue. Looking forward to installation and seeing the final product on my new truck!

Date of experience: July 24, 2024
California
2 reviews
0 helpful votes
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Pleasantly Pleased
August 2, 2024

Can't give much as I have not received the product yet. The ordering experience was good though, Cristian was a big help and made the process easy up to this point. The rest is yet to be seen. I had real bad experience with another company (American Truck). I will rate again once product (tonneau cover) is received.

Date of experience: July 23, 2024
Maryland
1 review
0 helpful votes
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Great customers service/sales team
August 2, 2024

Called for a replacement product. Got exactly what I needed. Salesman was awesome. Super nice and explained everything perfectly. I will absolutely send others there way 10/10

Date of experience: July 23, 2024
California
2 reviews
9 helpful votes
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Great help through messenger
August 1, 2024

Helped me find old part and ordered. 50 characters needed apparently………,,,,……………………………………..

Date of experience: July 22, 2024
Wisconsin
1 review
0 helpful votes
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Pleasant Deal
August 1, 2024

Real is really Real! Great help in my selection Raaf was pleasant and helpful

Date of experience: July 22, 2024
Pennsylvania
1 review
0 helpful votes
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Husky floor liners
July 31, 2024

Fast shipping mats are perfect fit for my Lincoln Nautilus matches my interior perfect! Black

Date of experience: July 21, 2024
California
3 reviews
0 helpful votes
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Truck Bed Hinges
July 30, 2024

I am super happy with this company.! The wonderful gal spent plenty of time with me trying to find the correct one since I had no clue. Process of elimination she did, and came up with the proper hinge, and they were only $2 each! All that time spent with me, back and forth, just for a $4 sale! Unbelievable! Hubby and I thank you! When we are ready for a new cover, your company will get our business and we will pass this on!
Thank you,
Kirk and Peggy A.

Date of experience: July 19, 2024