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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The seller had a nice array of Bull Bar choices for my 07 Silverado 2500 HD. CS was excellent in answering questions. My order arrived quickly. I will use this seller again.
I wasn't in the system even though I had made a purchase & was trying to redeem a certificate I had received from RealTruck! It all worked out but it cost time & 5 transfers to get it straightened out.
This is my 2nd Truxedo Lo Pro tonneau cover. The first one is several years old and in excellent condition still even though it's only parked indoors if a blizzard is coming. It won't fit the new truck, so why test out something else? I had a question before finishing my order and called them to clarify. They explained what I needed to know and took the order over the phone. I definitely recommend this tonneau cover and RealTruck.
Very knowledgeable and staff that was helpful and friendly. Will be doing business with real truck again!
Asked for Bedrug to be shipped overnight. Bedmat was shipped instead. Still has not sent a label for return
I have purchased several items from Real Truck. They have always been very helpful.
I was not sure what part I needed. The representative was very knowledgeable and helpful. Definitely will buy from them again.
Don't use chat to order. The guy was unfamiliar with the products offered and I completed an order for the wrong thing.
The next day however Butch in McCallem to was 5Star in getting it right. Product received the next day. Surprised me.
Excellent customer service from Amber C. Purchased and received truck cover in 2 days. Great product and price. Thank you
Had a great experience with Real Truck, i bought a bed cover and bed matt and had great service from Sherri, she was very friendly, knowledgeable, and helpful and my order arrived in less than a week. I highly recommend Real Truck!
My first mistake was ordering my tonneau cover from Amazon. By mistake, I had ordered the wrong size. They did take the cover back but it cost me $200 in return postage.
Not wanting to make the same mistake, I decided to call Realtruck directly b/c of some confusion I had in ordering the right cover. The rep I spoke with was extremely helpful and was able to price match the cover from Amazon saving me $100. My cover arrived incredibly fast. Great JOB Realtruck.
Person tried to answer question but sent video for Chevy truck which is different than 2024 frontier. Needed clarification on two types of corner bed weather seal. Info provided was not helpful
Very helpful people great service kept me informed on the order and delivery date
Victor was great! Courteous and prompt. He helped me order what I needed
Customer service was amazing with ensuring I got the correct product.
Very nice staff, knowledgeable and helpful.
The staff helped me find the right product to fit my new truck. When I had a problem with a product, they took care of it in a very short time, and did everything they could to make me happy
I will definitely go to them for new products.
They do not have the lead times for seat covers shown on the website that I can find. Had to message customer service to get the lead time. Very misleading and sneaky if you ask me.
Had questions. Talked to sales rep on-line and extremely pleased with the quick answers and the total sales experience.
Looking forward to receiving my new Tonneau cover and installing it……
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members