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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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South Carolina
1 review
0 helpful votes
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Great ON-LINE service
October 22, 2024

Had questions. Talked to sales rep on-line and extremely pleased with the quick answers and the total sales experience.
Looking forward to receiving my new Tonneau cover and installing it……

Date of experience: October 11, 2024
Washington
1 review
0 helpful votes
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Top rate!
October 22, 2024

Great customer service and I received my cover really quickly. That.

Date of experience: October 10, 2024
Minnesota
1 review
0 helpful votes
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Wrong hardware set!
October 22, 2024

Had to spend more money on nut,bolts and washers.

Not happy to spend more time and money.

Date of experience: October 10, 2024
New Jersey
1 review
0 helpful votes
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Ordering nerf bars
October 22, 2024

Friendly,knowledgeable, helped make sure i got the right product for my 2025 Ram

Date of experience: October 10, 2024
New Hampshire
1 review
0 helpful votes
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Jacquelyn sold us steps
October 22, 2024

Jacquelyn aka"Jack" was wicked cool and hooked us up with all the information we needed. She also saved us some money with a Military discount. Much appreciated. Her personality on the phone secured real truck a returning customer.

Date of experience: October 9, 2024
Washington
1 review
0 helpful votes
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Amp Steps
October 22, 2024

Customer service was exemplary! Excellent communication, and knowledgeable. Fantastic experience

Date of experience: October 9, 2024
Maine
1 review
0 helpful votes
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Always pleased shopping here
October 22, 2024

Always a pleasant experience shopping here. It's reassuring to know that you have experts on your side, working to help you get what you need.

Date of experience: October 9, 2024
Colorado
1 review
0 helpful votes
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I love this cover. It operates smoothly. Instructions are not all that great and definitely not correct for my vehicle. I had to figure it out a bit. The other issue is one of the small stickers on the cover has terrible adhesive and made a large smeared section on it when I tried to remove it. Nothing I tried removed the adhesive.

Date of experience: October 7, 2024
Pennsylvania
2 reviews
0 helpful votes
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I ordered this online thru their chat session with Courtney. The item was paid for immediately. 4 days have passed and the status is still pending fulfillment. I was told this was in stock and I don't think it should take 4 days (so far) to pull and ship an order.

Date of experience: October 7, 2024
District of Columbia
0 reviews
0 helpful votes
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Running Boards Order
October 15, 2024

Ordered some running boards for my truck. Found them on this website, called in and spoke to an associate, ordered them, and a couple days later received.

Date of experience: October 5, 2024
Illinois
1 review
0 helpful votes
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Bed Cover
October 15, 2024

All good. Excellent customer service. Very knowledgeable and informative.

Date of experience: October 5, 2024
New York
1 review
0 helpful votes
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Tonneau cover
October 15, 2024

I was very pleased with there response to a err in judgement i made on an order. They corrected everything and the new part was sent be fore the wrong part was sent back.

Date of experience: October 5, 2024
North Carolina
1 review
0 helpful votes
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Great business to do business with.
October 14, 2024

I just bought a new truck. A 2024 F250. I like working with real truck because if there's an issue on any parts, they're happy to help you get it fixed.

Date of experience: October 4, 2024
Florida
1 review
0 helpful votes
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Great Service
October 14, 2024

Rea Truck shipped my product on-time and when I needed it!

Date of experience: October 4, 2024
Missouri
1 review
0 helpful votes
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Gator bed cover for ram 1500
October 14, 2024

Called in on the phone to ask a few questions. The person who answered my phone call was excellent He directed me as to what he thought was best and help me make sure I had all the right stuff

Date of experience: October 4, 2024
Texas
1 review
0 helpful votes
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Took care of needs quickly
October 14, 2024

Called to find an end cap for Revolver X4s after looking everywhere on the internet with no success. I did the chat online with RealTruck and the assistance took care of my needs immediately with a price, order, and link to finalize. No nonsense and very helpful.

Date of experience: October 4, 2024
North Carolina
1 review
0 helpful votes
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Great help in making sure I ordered the correct part and shipped and received very fast

Date of experience: October 3, 2024
California
1 review
0 helpful votes
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Calling Real truck or any of the brands the customer service is terrible. Getting customers replacement parts and help is terrible My suggestion stop buying online and buy through a smaller mom and pop retailer

Date of experience: October 3, 2024
Connecticut
1 review
0 helpful votes
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Order
October 12, 2024

Rep took his time to assist my buying needs. All was explained. Simple transaction.
Rep was very kind.

Date of experience: October 2, 2024
Ohio
1 review
0 helpful votes
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Backflip mx4
October 10, 2024

Had a question about my vehicle and the fitment of a tonneau, my call was immediately taken,question answered and tonneau was ordered and shipped within hours.I am a returning customer

Date of experience: September 30, 2024