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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Had a question about my vehicle and the fitment of a tonneau, my call was immediately taken,question answered and tonneau was ordered and shipped within hours.I am a returning customer
I bought a hard roll back cover 4 years ago and it failed in several areas. I contacted the warrantee dept sent some photos and in less than 48 hours the new cover was in the way. I was disappointed to find out that a new 5 year warrantee was not in place for the new cover sent. I hope this one holds up better
Donald who took my order was great. The lady I called to get help with an installation issue was great but didn't have an installation answer for me. The reason I choose to install myself is because the installation video was easy to understand and pretty straightforward. Unfortunately, I received two rails that attach to the cover's track/rails but there was no instructions or videos to install the extra rails. My hunch is that the rails are supposed to accommodate my RamBox. Now I am suck with two rails and several screws with metal plates and I have no idea how they fit together. I was told I need to speak with a technician. That will be my next step.
Very knowledgeable of product and very professional
I called in because I was having trouble placing an order online. The rep listened to my issues and was quick to place the order for me. The site has many great products for my truck.
Very helpful nice person would suggest real truck to friends and family
Technician was very professional and very helpful. Thanks!
I purchased several items from RealTruck. I called the customer service line to review the items before purchasing. The person I spoke with was knowledgeable and able to answer my questions. Everything worked as promised. Couldn't be happier with my purchases. Great purchasing experience.
Installation was easy and it looks nice. I just had a knee replacement and was able to install it myself (3 weeks after surgery). I'd recommend this tonneau cover!
Was very impressed with the service and how quick I received my order. Will definitely order from Realtruck in the future.
My order from Realtruck came super fast and their staff is very professional and knowledgable about their products. I would highly recommend ordering from here and will do so again in the future!
My first shipment was damaged, upon calling customer service they quickly reviewed my issue and quickly sent out a replacement.
The product we as described and delivery was within two days! The product is very high quality and easy to install!
Jacqueline was friendly, courteous and, most importantly, helpful when it came to tracking down the parts I needed for my Amp Research drop down steps! They were out of stock at the primary source, so she immediately began searching other sources until she was able to find my LEDs. Shipping was fast and they arrived safely within just a few days!
Couldn't ask for a better experience!
Nicholas G was very helpful ordering my AMP Research BedStep. I would call him again for information on parts.
Other than the delivery being left at the road where someone could just pick it up and take everything was great.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members