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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Sales phone rep dad a awesome job helping me with my purchase. This is my second Bakflip cover purchase, it replaced my 7 year old cover that started to leak. Great product.
I tried to order by myself online, but couldn't figure out if my recently purchased used truck was a quad cab or crew cab. I decided to call RealTruck, and was told it was a crew cab. So, I ordered floor mats and side steps. The front floor mats fit, but not the back. I just use the front mats. After 5 hours of placing the brackets for the side steps, I came to the conclusion I had ordered the wrong mats. I will say returning the side steps was easy, although I'm still waiting for the refund.
Very helpful customer service.Made it easy to place my order on the phone n very secure to give my credit card info..
Lee was awesome. She knew what she was talking about and made my ordering experience a pleasure.
Quick friendly service. Contact person was very knowledgeable and efficient.
Went surfing online for a set of window visors for my F150. Found them at multiple websites but decided on RealTruck. Hooked up with Daniel D, RealTruck Associate, and so glad I did! Dan was very knowledgeable about the item I wanted to purchase. He was friendly, courteous, and not pushy(a definite plus with me)! His Customer service was over the top and was what convinced me to buy from RealTruck. And I did. Placed my order with him and look forward to doing business with RT in future.
I needed a new tonneau cover for my truck and I've been searching for a while to find the right retractable. I called into RealTruck and Nicholas was absolutely fantastic. He walked me through all the different makes and models and explain the differences and benefits of each one. Ultimately I ended up purchasing not one, but two tonneau covers as my son needed one too. We both purchased the RetraxONE MX Tonneau Cover and we couldn't be happier. Nicholas offered up a discount for us getting two at the same time. The point is I didn't request a discount, he said it's just what we do for our customers. Their price point online was already competitive and this just made things so much better. The tonneau covers arrived fast and were super easy to install. Having an online video to show the steps was really helpful as well. Overall I would rate my experience with RealTruck a 10 out of 10
I spoke with a representative and he knew right away what part I needed. He was very helpful and the transaction was seamless. Very knowledgeable and helpful.
Item apparently won't be arriving on time as requested.
I cannot remember the name of my salesman, but he was extremely helpful and polite
Can't say much about FedEx left package at mailbox and you can't see mailbox from my home. Anybody could have stood it and I wouldn't know. Bad shipping service.
Everything went smooth. I even got a discount while talking to Julie. Since i was a repeat buyer from RealTruck.
Salesman discussed any and all concerns about the product I was purchasing.
So far it's been a good experience. As long as the part fits when it arrives.
It was quick and easy to get the replacement parts I needed for my truck cover.
She was able to answer all of my questions and she went above and beyond.
Excellent customer service. My cover came with a broken part and they reacted promptly and shipped replacement parts. I also wanted extra clamps for the cover, and they assisted me and place the order right away.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members