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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Last time I ordered from you Don Wentling helped us decide what to get and I was very happy with what I received so we called and asked for him to order more and he was again very helpful.
I was buying a new bed liner for my 2014 Ford E250 van that I used for work. I was Concerned about getting the right one because I needed to get the van set up and going. The lady I talked to on the phone was very professional and knew her stuff. She was a pleasure to work with, and I feel very comfortable with a bed liner I purchased. I can see me doing business with him in the future because of the great service and expertise
Every one was very helpful and knowledgeable and honest when asking questions about the product.
Katie was really helpful in ordering my Tonneau cover. I was on a time crunch and she assured me I would have it in time. Just checked and it looks like it will be here tomorrow. And no, I did not pay for quicker delivery! Thanks Katie!
Ordering from reatruck.com has been my worst shopping experience since the invention of the internet. More than 5 weeks has passed since they took my money and I still do t have my nerf bars. Bring back the Sears catalog!
Will consider using your company again in the future, when we get more work trucks. Robert
Was taking me a while to get to point of ordering and Realtruck handled helping me find what I needed and was patient with me while I tried to find the right running board setup.
Refreshing to have someone that cares and takes the time to work with the customer.
She was very nice and respectful.
Look forward to working with her again.
Ordering was very easy and they shipped it quickly and it arrived in 3 days!
The most professional staff I've ever dealt with just amazing, I've been ordering items with different companies for 40 years, I love the fact that iam talking to a person that speaks clear ENGLISH thank you so much!
I was shopping for a truck rack that would fit with my existing hard folding bed cover. Jacquelyn researched and found the perfect solution.
Julie was great working wuth provided all the info needed to make a good decision on purchasing
Thank you
I needed to replace a vinyl cover for my Tuxedo Lo Pro bed cover. The original cover was installed in 2004, when the Dodge Ram 1500 was purchased. The original cover has lasted 20 years until the vinyl finally wore out and tore. I certainly got my money's worth from this cover. Incidentally, the mechanical structure of the cover is still good and functional. I searched all over the internet to find a replacement vinyl top without much luck. I finally located one at Real Truck. After supplying the model number and production date and they were able to secure a replacement from the factory. I was very happy they were able to secure a replacement and the price was right too. The top was sent very quickly and turned out to be a perfect fit. I am very happy about my experience with Real Truck.
I was told I would have my items by the weekend, still waiting!
Great customer service, and information to detail! Thank you!
I purchased go rhino rb20 slim running boards from real truck because they had the information I needed, such as exact width and taper, weight ect. Excellent customer service.
It took a while for the rep to determine what I needed, it once I sent him photos, he got the job done. The cost of shipping seemed high, but I guess everything costs more these days.
Customer Service was really on the ball and I am glad to make an additional order.
Your system rejected 3 good credit cards. I got my bank on the line and we held forever. Then you would run the card through and it would never get to the bank. Ran several times. I then had to put that same card through in PayPal and it went through. All 3 cards are good and used daily.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members