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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Customer Service was really on the ball and I am glad to make an additional order.
Your system rejected 3 good credit cards. I got my bank on the line and we held forever. Then you would run the card through and it would never get to the bank. Ran several times. I then had to put that same card through in PayPal and it went through. All 3 cards are good and used daily.
Morgan C was very helpful and cleared up the questions I had about the fitting of the running boards on our new dodge durango.
Just three things that kinda make me anxious and they all relate to fitment in a passenger van.
1. No listing of passenger vans as it relates to fitment in the product description. Not even customer service could provide a definitive answer.
2. No pictures of product in a passenger van.
3. No pictures of the backside of flooring, that show the flooring grooves and seat mounting voids.
Outstanding customer service and shipping time. I will be back! Thanks Victor!
Needed alternate parts for something I purchased years ago and the rep Mimi went above and beyond to get me what I needed. Very happy with Realtruck and their service.
Several months ago I ordered a truck bed cover and it was lost in delivery. I had to cancel the order and ordered a Gator cover (your brand) off Amazon. It was cheaper and got here much quicker.
Now the bed cover latch mechanism has broken. It's not under warranty and I had to buy the whole assembly when I only needed one particular piece.
This order has no correct tracking number, and I cannot track the order after having to pay additionally for delivery.
My experience with Real Trick has been disappointing for not delivering and overcharging. I would not recommend your company based off my experience.
Other than a minor misunderstanding resulting from being directed to arrange my installation appointment before I received the tracking number for my product, the process was great.
I needed to replace my BakFlip tri-fold tonneau cover. Not only did it only last 8 years but now that I am 67, it is much more difficult to fold it open all the way unless I climb into the truck or have help. I didn't want to spend a lot of money but I wanted something that will last and most importantly, something I could easily open from the driver's side. So I did the chat thing and connected with Daniel D. I was lead through options and varieties as well as pros & cons. (My phrase not Daniels). For me the Retrax PRO XR was the perfect choice. Since I was spending a lot more than I wanted to, I chose the XR so I could get the crossbars later. To be honest here, I spend more on a gallon of milk than I am comfortable with in these times. But I needed something now. Daniel made me feel valued as a customer and helped me through the choice and process. Thanks Daniel and thank you RealTruck
I spoke with Tara via the chat, she was very helpful, quick to respond, and helped me on some questions. When it was time to order she input the information and made it seem less. Because of her and the customer service I will absolutely do business with them again… and ask for Tara.
Both phone opperators were extremely professional, knowlegeable and really good at there jobs. Best service experience in a long time.
The tunnel cover fit perfect and fairly easy to put together. Looks amazing! Customer service was exact in helping me get the correct size for my pickup bed. Thankyou so much and I highly recommend!
Quick delivery, good product, great instructions. I have made purchases from them before and have always been pleased.
I will always check with them first for my trk accessories.
John
Chat with real truck solved my "BullRing" tie down problem. We together resolved the issue and he facilitated the order of the correct replacement part for my specific truck.
I've purchased several items in the past and it has always been easy to do business with
I communicated via chat with Tara. She was professional and answered all my questions. So I ordered the tonneau cover. I received it today (earlier than I expected) and installed it on my Nissan PU. Installation was easy and it looks pretty good. It has yet to see rainy weather, so I can't comment on leakage. If it doesn't leak, I will be very satisfied with the puchase. Rain is in the forecast, so I should know in the next few days.
Alex was one of the BEST salesmen I have ever experienced! He was very informed, helpful and kind. I wish there were more like him
I have been waiting over a month for dealership running boards, Out Of Stock. Sooo, I started looking around and I have OEM style running boards on the way, should be here 3 days. Yea! Chat service was great to help with the order.
Took time to get order correct. Thought Donald Trump would be a great choice for real truck. Harris would have real men driving barbie cars
JP had wonderful customer service on our chat and helped me get what I needed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members