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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Washington
1 review
0 helpful votes
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Nerf bar purchase
September 7, 2024

I am very pleased (so far) with my purchase. Will (sales rep) was able to answer all my questions and put me at ease. He led me through the purchase from making sure he/we had the right vehicle identified, down to the shipping and how it would proceed. I don't have the product yet but so far quite satisfied. Will is a good asset to your company.

Date of experience: August 28, 2024
Washington
1 review
0 helpful votes
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Ram 2500 bed rails
September 7, 2024

Knowledgeable staff and quick turn around on the parts. Thank you.

Date of experience: August 28, 2024
Sweden
1 review
0 helpful votes
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Seat covers for Silverado
September 7, 2024

Jaqueline was superb in helping me get covers for the front and back seats of my Silverado! Answered all questions and promptly got back with pricing and military discount!

Date of experience: August 27, 2024
Kansas
1 review
0 helpful votes
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Great service!
September 6, 2024

I can't believe my window visors were delivered to me the very next day! Thanks!

Date of experience: August 27, 2024
Arizona
1 review
0 helpful votes
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Excellent Service
September 6, 2024

The service agent was great and explained all my questions in detail. Of course made the sale

Date of experience: August 27, 2024
Massachusetts
1 review
0 helpful votes
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My New Cargo Mat
September 6, 2024

Takara was extremely helpful and courteous, the product I wanted was in stock and free shipping to beat

Date of experience: August 27, 2024
California
1 review
0 helpful votes
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I'm Happy!
September 6, 2024

Sales person was great! You had exactly what I needed at a fair price.

Date of experience: August 27, 2024
Missouri
1 review
0 helpful votes
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Weather Tech sun shade
September 6, 2024

Grant P was so patient and polite. He walked me thru the items, and I was comfortable in making the selection that I purchased. Grant assured me that the items will fit and will be delivered safely. I had a cheaper price, and he matched it. Grant was very knowledgeable, caring, and went out of his way to earn my trust.

Date of experience: August 27, 2024
Alabama
2 reviews
0 helpful votes
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Ordering
September 6, 2024

It was quick and easy, Amber was quick to get back with me and get the order out!

Date of experience: August 27, 2024
Pennsylvania
2 reviews
0 helpful votes
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Saved me from myself
September 6, 2024

I inadvertently put a hole in my brand new tonneau cover while opening the carton. Customer support rep Julie helped me order just the replacement cover. Happy ending to a story that started with me kicking myself.

Date of experience: August 27, 2024
Pennsylvania
1 review
0 helpful votes
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Generic bed cover
September 5, 2024

I wanted a bed liner for a 2024 Silverado RST EV and was informed this liner would fit. I assumed it was fitted for my truck, not that it was a big sheet of padded carpet that I need to cut to size and shape of my bed. Quality was as expected (fair for the price), but description was lacking and very disappointing.

Date of experience: August 26, 2024
Indiana
1 review
0 helpful votes
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5 Star
September 1, 2024

Pretty simple install that went smoothly with no problems

Date of experience: August 22, 2024
Arizona
1 review
0 helpful votes
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Excellent Service
August 28, 2024

Very helpful customer service, and fast delivery on my running boards.

Date of experience: August 18, 2024
Colorado
1 review
0 helpful votes
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I described the parts I needed.
August 28, 2024

I described the parts I needed the agent told me the names and placed the order I entered my cc and done as they kept my info when I originally ordered so was so easy thanks

Date of experience: August 17, 2024
Minnesota
1 review
0 helpful votes
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Real tree was great
August 27, 2024

The sales lady was Leah she was awesome. Spent time with us trying to find what we needed. She was super friendly and knew the product. Would highly recommend you order through real tree

Date of experience: August 17, 2024
Wisconsin
1 review
0 helpful votes
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Very Pleased
August 27, 2024

I had problems ordering the appropriate bug deflector and a phone call provided efficient friendly help. Great customer service!

Date of experience: August 17, 2024
Pennsylvania
1 review
0 helpful votes
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Replacement Parts Order
August 26, 2024

9 days to get the part ordered.
Day 3 and has not shipped.

Date of experience: August 16, 2024
New Jersey
2 reviews
0 helpful votes
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Bakflip cover purchase
August 26, 2024

Great help on the questions i had over the phone.Waiting for package to arrive and see if damage free.so far so good with experience.Ask me after i receive the cover.

Date of experience: August 16, 2024
Illinois
1 review
0 helpful votes
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BAK MX4
August 26, 2024

Worked with Zac C. On my order. He was great to work with. And, RapidShip is truly rapid. I placed the order on a Thursday afternoon and I received the order at 0945 the next morning.

Date of experience: August 16, 2024
Texas
1 review
0 helpful votes
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New goods
August 26, 2024

All is good got what I needed thanks and need more but have to wait due to funds

Date of experience: August 16, 2024