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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Excellent service!
November 9, 2024

I ordered a nerf bar sidestep for my truck but 3 days later decided to go electric….i ordered the electric side sidesteps and Realtruck immediately emailed me a return mailing label for the nerf bars….and all with very friendly demeanors. I'll definitely buy more accessories from Realtruck!

Date of experience: October 30, 2024
Oklahoma
1 review
0 helpful votes
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Awesome product
November 9, 2024

The product was very helpful and easy to install, with very minimal work, also your video was very insightful and the steps to install were broken down barney style

Date of experience: October 30, 2024
Florida
1 review
0 helpful votes
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Truck bed cargo carrier
November 9, 2024

Everything went very well, i have no complaints, would use again

Date of experience: October 30, 2024
California
1 review
0 helpful votes
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Tonneau
November 9, 2024

Quality service and product, shipping was fast and packaged well

Date of experience: October 30, 2024
Oregon
1 review
0 helpful votes
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Great experience
November 9, 2024

Got what I ordered, paid a fair price and it wad delivered in a timely fashion. Can't ask for more than that.

Date of experience: October 30, 2024
Louisiana
1 review
0 helpful votes
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Received on time and well packaged. Installation was relatively simple. Just blocked the canister up with a 2 x 6 across the bed and changed the rails without having to move it on and off the bed by myself.

Date of experience: October 27, 2024
Illinois
1 review
0 helpful votes
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Very Satisfied
November 4, 2024

I worked on the phone with Seddrick to finalize my order. Seddrick was very helpful. I ordered and received my BakFlip F1 and BedRug mat in two business days. I completed the installation today with the help of a couple of friends.

Date of experience: October 25, 2024
Texas
1 review
0 helpful votes
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Seat covers
November 4, 2024

The items were just what we ordered in record time. Thanks.

Date of experience: October 25, 2024
New York
1 review
0 helpful votes
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Great service
November 4, 2024

Nice tonneau cover for the price.
Delivered in 3 days.
Easy installation. Took me about 2 hours to remove the old one and install this new one. Minor tweaking to get the tension right.

Date of experience: October 25, 2024
Arizona
1 review
0 helpful votes
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Extremely satisfied
November 4, 2024

The person on the phone was extremely knowledgeable, I had a very pleasant experience

Date of experience: October 24, 2024
Georgia
1 review
0 helpful votes
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Mimi's help.
November 3, 2024

Mimi was a big help in helping me with my purchase.

Date of experience: October 24, 2024
Florida
2 reviews
0 helpful votes
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Getting the right part.
November 3, 2024

Been trying to get the correct bug shield for my truck. The lady that helped me knows her job, she asked the right questions to get me the correct part. Good job thank you 🤠

Date of experience: October 24, 2024
Texas
1 review
0 helpful votes
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Bakflip X4s Tonneau Cover
November 3, 2024

Excellent customer service from Nicholas Giannola from Real Truck. This is my 2nd Bakflip X4S Tonneau cover I've purchased from here. I've dealt with Real Truck a few other times and have always received good customer service and support.

Date of experience: October 24, 2024
Indiana
1 review
0 helpful votes
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Customer service
November 3, 2024

I dealt with Matt and it was a pleasure to work with him, all went well

Date of experience: October 24, 2024
Washington
1 review
0 helpful votes
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Tonneau cover
November 3, 2024

Good service answered all questions, quick and easy

Date of experience: October 24, 2024
Puerto Rico
1 review
0 helpful votes
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Spiked lugs
November 1, 2024

So far it's been a really good experience. Although I don't have the product yet, the customer support and sales folks are fast and friendly!
Maybe hold off on the survey until the product has been delivered.

Date of experience: October 22, 2024
District of Columbia
2 reviews
0 helpful votes
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Customer Service was tops
November 1, 2024

Customer Service representative (Chris) was very helpful in answering my questions about the items I was interested in purchasing.

Date of experience: October 22, 2024
Louisiana
1 review
0 helpful votes
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Great service
October 31, 2024

Great service and helpful responses to make sure I got the right product.

Date of experience: October 21, 2024
Pennsylvania
1 review
0 helpful votes
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Good experience
October 29, 2024

Got what I needed for my truck in quick time. Some contents of package was stolen but resolved quickly. I would recommend buying from them

Date of experience: October 19, 2024
California
1 review
0 helpful votes
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New gear for the truck
October 29, 2024

Alex was amazing to work with… new gear was ordered and arrived here on time. He was able to answer all my questions and get the right gear here quick

Date of experience: October 18, 2024