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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Cheyenne was extremely helpful. Very patient. Searched for the correct answer for my problem
That young lady was very helpful. Thank you so very much. God bless.
MICHAEL WAS VERY PROFESSIONAL AND COURTEOUS; iF HE HAD NOT SENT ME EMAIL SCANNED PICTURES WITH THIS INFORMATION (FOR 3 ITEMS), THIS "SALE" WOULD NOT HAVE GONE THROUGH! AS A "MANY TIMES, "REPEAT CUSTOMER", I CAN COUNT ON YOUR COMPANY AND THE PERSONNEL YOU HIRE TO MAKE MY DISABLED LIFE (ELDERLY), USEFUL IN ACCOMPLISHING THESE PURCHASES (AT A DISCOUNT), WHY I DON'T GO ELSEWHERE. MICHAEL IS THE REASON I DID NOT "MOVE ON" TO A LOCAL BUSINESS. I COMMEND HIM FOR HIS PROFESSIONALISM, COURTESY, AND CONTACTING A MANAGER TO GET APPROVAL FOR A "DISCOUNT" (VERY EXPENSIVE PURCHASE AT THE END), AND MICHAEL T. IS THE REASON I WILL CONTINUE TO "DO BUSINESS" ONLINE AND BY TELEPHONE (TELEPHONE COMMUNICATION WAS THE "KEY" HERE; FOR MICHAEL TO BE ABLE TO SERVE MY NEEDS. PROMOTE THIS MAN WHEN HE GETS BACK FROM MALASSHA IN JAN 25 (EXCELLENT CUSTOMER SERVICE HAS BEEN ALWAYS, ALWAYS PROVIDED TO ME, WHY i "COME BACK" AND PURCHASE MORE (AND SPENT OVER $1,500.00 ON 4 NOV 24 (MICHAEL IS THE "MAN"!) FROM MAJOR EDWARD G. SOTELO, MED RET, 100% DISABLED VETERAN, EMAIL: *******@HOTMAIL.COM 5 NOVEMBER 24.
TO THIS "ELDERLY", 100% DISABLED, MEDICALLY HOMEBOUND "COMBAT VETERAN" OF 25 YEARS; CHELSA WAS VERY PATIENT, PROFESSIONAL, AND HELPFUL. SHE IS THE "REASON" I PURCHASED SEVERAL ITEMS FOR MY 2023 RAM 1500 LONGHORN BY TELEPHONE. SOME QUESTIONS ARE ANSWERED BY "PICTURES" ALONE! OUTSTANDING AGENT! THANK YOU. MAJOR (RET) EDWARD SOTELO, US ARMY (RET).
Top notch. Painless, polite, and fast warranty service for a damaged (by me) part on my running boards
JP was very informative and he helped me make a decision between two truck bed covers. I was frustrated gathering information and then JP answered all my questions. Thank you.
The cover fits well. The service department worked well with my order.very satisfied
Will at Real Truck was great to work with. Got what I needed quick.
Purchase was easy with a phone call and delivery was on time. Installing the bed cover was easy, about 1 hour. Happy so far.
Nicholas was awesome and took care of my purchase as i had a reorder that was different than my first order. I will be doing biz with Nicholas and realtruck again!
The guy I talked with at ext 1365 was super good and very helpful thank you
Great customer service! They help me to buy what i was looking for with patience and great service
I haven't received my item, but it did ship out the same day and I should receive it soon. Customer service helped me decide on a product and purchase.
Was told part was going to be shipped that day and a week and a half later it was shipped
Excellent sales team whether live or chat. Had to answer a number of questions about my truck in order to determine the correct model number. The team walked me through that process easily ensuring that I would order the correct tonneau cover. The cover arrived in perfect condition. The installation procedure was straightforward and not complicated. Only gripe was time actually required from start to finish to complete the installation. Judging from the installation videos submitted by customers, it should have taken no more than 45 minutes to perform. You might want to plan for additional time to accomplish the following: unboxing and inspection of cover, making numerous adjustments for perfect fit, and then disposing of the huge box that the cover was shipped in. Overall l am very pleased with my interaction with the sales staff, and the quality of the cover exceeded my expectations.
Sales agent helped me get the correct cover for my truck, it arrived in 2 days - wow. Great experience!
Great from start to finish. From ordering to delivery and installing it on my truck and now using it.
I ordered a nerf bar sidestep for my truck but 3 days later decided to go electric….i ordered the electric side sidesteps and Realtruck immediately emailed me a return mailing label for the nerf bars….and all with very friendly demeanors. I'll definitely buy more accessories from Realtruck!
The product was very helpful and easy to install, with very minimal work, also your video was very insightful and the steps to install were broken down barney style
Everything went very well, i have no complaints, would use again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members