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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Great price for the 1 star. Good customer service when I called in to order my running board.
When my ordered arrive, damages on the box. I was worried.
The running board on the passenger side had quarter size dent.
The running board should have been wrap much better to avoid damage during the delivery on the item I bought.
I just paid a shop to install the running board when we open the box, they showed me the small dent before the installation. First time shopper, and will be last time. Bad first time buyer experience with your company.
They answered the phone and answered questions and fast deliver.
I ordered some parts; the service was top notch. Very professional and helpful.
Big Shout Out To My Girl Sherry for all the Info for my Order Ext. 1792 You Need more Like Her in your Work Force! Thank You Sherry.Stephen..
Great product.
Have only one problem with the rail attachment with
My 2023 Nissan frontier Pro-X with drop in bed liner.
Followed instructions completely.
Looks like I will need the shims shown in the instructions, which were not included.
Side rails told down.
I have to pull up on them to lock panel
Gator recoil if I knew it was going to be this much of a problem I would not even considered buying this I bought it in February and had to have it replaced, the clamping system that holds the cover on is lacking it worked ok for awhile then it seemed it was hard to open and it is rubbing the top of the tail gate
Happy to find a mat that takes away the bed ridges! Shipping was very quick! The chat feature was very helpful in my case and I was able to delay shipping until I was back from a trip. It also guaranteed "fitment". The mailing box weight was exceptionally light. I was expecting a heavy rug. Fortunately, I have a topper on the bed so it is acceptable. There are Velcro pieces to hold the mats in place, but I would be concerned that they would not stay in there without the topper. The fit seems fine and time will tell how it holds up. It looks very nice though and is more comfortable to work on your knees with the mat. The mat was in two pieces allowing for the trunk feature in Ridgelines.
I spoke with a real person, she was delightful and very professional and knowledgeable. Her help was deeply appreciated. She helped me place the correct order that I wanted. It is a birthday gift for my husband. Thank you again
My man walked me through everything help me out and every way give me some suggestions. Very happy.
Hate when you can't talk to someone to order and able to get the right thing wanted
Nothing to describe it was all good talked to a gentleman and ordered what I needed
Real truck rep responded timely to my email and assisted with needed part.
My experience was great! Butch was extremely informative and helped me choose the correct cover for my truck.
Order was not suppose to ship for 2-3 days so I would be at delivery to accept product. They shipped it in hours instead. When I contacted asking for help they did not even respond.
I have no idea where the product is now.
Josh helped me make my decision. He was very knowledgeable and professional!
Cheyenne was extremely helpful. Very patient. Searched for the correct answer for my problem
That young lady was very helpful. Thank you so very much. God bless.
MICHAEL WAS VERY PROFESSIONAL AND COURTEOUS; iF HE HAD NOT SENT ME EMAIL SCANNED PICTURES WITH THIS INFORMATION (FOR 3 ITEMS), THIS "SALE" WOULD NOT HAVE GONE THROUGH! AS A "MANY TIMES, "REPEAT CUSTOMER", I CAN COUNT ON YOUR COMPANY AND THE PERSONNEL YOU HIRE TO MAKE MY DISABLED LIFE (ELDERLY), USEFUL IN ACCOMPLISHING THESE PURCHASES (AT A DISCOUNT), WHY I DON'T GO ELSEWHERE. MICHAEL IS THE REASON I DID NOT "MOVE ON" TO A LOCAL BUSINESS. I COMMEND HIM FOR HIS PROFESSIONALISM, COURTESY, AND CONTACTING A MANAGER TO GET APPROVAL FOR A "DISCOUNT" (VERY EXPENSIVE PURCHASE AT THE END), AND MICHAEL T. IS THE REASON I WILL CONTINUE TO "DO BUSINESS" ONLINE AND BY TELEPHONE (TELEPHONE COMMUNICATION WAS THE "KEY" HERE; FOR MICHAEL TO BE ABLE TO SERVE MY NEEDS. PROMOTE THIS MAN WHEN HE GETS BACK FROM MALASSHA IN JAN 25 (EXCELLENT CUSTOMER SERVICE HAS BEEN ALWAYS, ALWAYS PROVIDED TO ME, WHY i "COME BACK" AND PURCHASE MORE (AND SPENT OVER $1,500.00 ON 4 NOV 24 (MICHAEL IS THE "MAN"!) FROM MAJOR EDWARD G. SOTELO, MED RET, 100% DISABLED VETERAN, EMAIL: *******@HOTMAIL.COM 5 NOVEMBER 24.
TO THIS "ELDERLY", 100% DISABLED, MEDICALLY HOMEBOUND "COMBAT VETERAN" OF 25 YEARS; CHELSA WAS VERY PATIENT, PROFESSIONAL, AND HELPFUL. SHE IS THE "REASON" I PURCHASED SEVERAL ITEMS FOR MY 2023 RAM 1500 LONGHORN BY TELEPHONE. SOME QUESTIONS ARE ANSWERED BY "PICTURES" ALONE! OUTSTANDING AGENT! THANK YOU. MAJOR (RET) EDWARD SOTELO, US ARMY (RET).
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members