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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I must say that the finished product on my truck looks terrific. I did have a, installation problem. My 2011 Nissan Frontier SL Crew Cab has factory cargo rails. The instructions 7B says slide blocks were provided to help facilitate fastening the cover to the bed of the truck. None were provided. Instead metal contraptions (2 pieces with machine screws for each tail and cab clamp) were provided. Thankfully I'm mechanically inclined and could figure out how these were supposed to be installed to help lock down the cover with the tail clamps and cab clamps. Instead of 10 minutes to install like advertisement said. It took me two hours. But the finished product is great.
Excellent customer service from Morgan Campbell. I needed a tonneau cover and can only spend a certain amount. Morgan helped find the right one at the right price.
My rep was professional, knowledgeable and courteous.
Shopping this site was actually fun, easy and a pleasure! All you have to do is click on live chat and the party begins! And, discounts start happening! The representative will ask you a few questions and order your products for you! He/she will give you a discounted price and guide you effortlessly through the entire process. If I need or want anything else for my truck, I will go to RealTruck first in the future!
We logged on to check on a tonneau cover for our truck equipped with an ADARAC and within
10 minutes the purchase was complete at a reasonable cost.
My Bak truck cover was shipped the next day that I placed the order and was delivered very quickly in 2 days. The order was accurate and there was no damage.
I was very satisfied from the time I spoke with customer service. She was very professional, found just what I was looking for first time, very curtious. She was not in a hurry to get off the call and answer all the rest of my questions. Thanks RealTruck.
Chat was quick and easy to understand. But its confusing that if u chat u get a discount versus just ordering from the website. After my order was placed there was no customer service reply when i left a comment. Overall i am happy with the service received.
All of my questions were answered quickly and Steve was helpful with the transaction.
This was my very first experience making a purchase with Real Truck. I was actually referred to you by Auto Ventshade Customer Service because they unfortunately were unable to confirm that they could provide a plastic visor for the sunroof in our 2014 Ford (Lariat) F150 pickup. Oddly enough your Real Truck Associate (Daniel Diaz) was able to provide me with ALL the information necessary to order an Auto Ventshade product that would fit our vehicle. Daniel provided me with absolutely outstanding customer service during the processing of my transaction. Thank you!
The gentleman I spoke to was courteous and nice and answered all my questions.
Very satisfied with the product and customer service.
It was a pleasant experience buying from RealTruck. The shipment arrived in a coiliple of days.
Very helpful in getting the correct product selection and military discount was a great bonus.
Customer rep very helpful, Still waiting on Products but the rep was able to help me pick the right model numbers.
Didn't know I was dealing with Real Truck. I was on Bakflip website and chat room opened up. When I received e-mail invoice, first I realized I was dealing with RealTruck. Fast service I received bed cover within two day.
They helped me make my purchase for a roll up cover. And it was very easy. Shipping is super fast. I will review the cover once installed.
Excellent purchase experience via IM with Morgan C. Gave a little discount off of advertised price which solidified purchase.
I called on a Sunday to make sure I ordered the right parts (custom seat covers) and Mireya was great! Friendly and efficient!
I was looking for a topper for my truck bed. A gentleman named Erin helped me get one that wood fit my truck. He made it easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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