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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Florida
1 review
0 helpful votes
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Excellent service
November 7, 2022

They helped me make my purchase for a roll up cover. And it was very easy. Shipping is super fast. I will review the cover once installed.

Date of experience: November 7, 2022
Washington
1 review
0 helpful votes
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Truck bed cover
November 7, 2022

Excellent purchase experience via IM with Morgan C. Gave a little discount off of advertised price which solidified purchase.

Date of experience: November 7, 2022
Oregon
1 review
0 helpful votes
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Excellent customer service!
November 7, 2022

I called on a Sunday to make sure I ordered the right parts (custom seat covers) and Mireya was great! Friendly and efficient!

Date of experience: November 7, 2022
Georgia
1 review
0 helpful votes
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Topper
November 7, 2022

I was looking for a topper for my truck bed. A gentleman named Erin helped me get one that wood fit my truck. He made it easy.

Date of experience: November 7, 2022
Arkansas
1 review
0 helpful votes
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Very good!
November 7, 2022

I saw the product I was looking for was available online, but wanted to confirm over the phone - Alexander was a great help!

Date of experience: November 7, 2022
Florida
1 review
0 helpful votes
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Tremor
November 7, 2022

Dealt with your virtual assistant and it was smooth

Date of experience: November 7, 2022
New York
2 reviews
0 helpful votes
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Bed Rug
November 7, 2022

Great customer service, no problem asking for their help, extremely fast shipping

Date of experience: November 7, 2022
Ohio
1 review
0 helpful votes
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DeeZee bed mat
November 6, 2022

I ordered a Dee Zee bed mat for my Silverado. They were very pleasant to chat with. It came very quickly and was exactly what I was looking for.

Date of experience: November 6, 2022
Virginia
1 review
0 helpful votes
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Tonneau Cover
November 6, 2022

Excellent on line experience. From order to quick delivery. Product was easy to install and quality all the way!

Date of experience: November 6, 2022
North Carolina
1 review
0 helpful votes
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Excellent service
November 6, 2022

The gentleman took my order confirmed it would fit my vehicle and when it arrived it fit perfectly without having to alter anything!

Date of experience: November 6, 2022
Georgia
1 review
0 helpful votes
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Super helpful.
November 6, 2022

Super helpful in ordering my bed cover. Would definitely recommend.

Date of experience: November 6, 2022
Washington
1 review
0 helpful votes
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Very Pleased
November 6, 2022

Every aspect of my experience was exceptional! I thought the "chat" folks were very responsive and helpful.

Date of experience: November 6, 2022
Virginia
1 review
0 helpful votes
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SR5 Toy
November 5, 2022

Easy purchase process and great customer service. Fast shipping with updated tracking info. I will definitely purchase again and recommend Real Truck

Date of experience: November 5, 2022
Texas
1 review
0 helpful votes
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Lug Nuts
November 5, 2022

Brandy the service supervisor did an excellent job turning this sale around. I was very frustrated after spending close to $3700. 00 and not getting a correct part but she corrected this situation. Thanks

Date of experience: November 4, 2022
Florida
1 review
0 helpful votes
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Wind
November 4, 2022

Excellent! The gentleman that helped us was very knowledgeable and pleasant to deal with. We are very pleased.

Date of experience: November 4, 2022
Iowa
1 review
0 helpful votes
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Product is fine, however
November 4, 2022

It doesn't fit without buying more parts. The seller suggested I contact the manufacturer. They should have supplied the parts. Poor customer service.

Date of experience: November 4, 2022
Lauren S. — RealTruck Rep
over a year old

Hello Mike, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!

California
1 review
0 helpful votes
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Outstanding Service
November 4, 2022

I was struggling selecting between two different truck bed covers. I ended up doing a chat with an online representative. They not only helped me get the best cover, but provided me with an additional discount. I will definitely be using and recommending Realtruck to everyone!

Date of experience: November 4, 2022
New Jersey
1 review
0 helpful votes
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TRUCK TAILGATE DAMPER
November 4, 2022

ALL GOOD! ALEX AND RICHIE BOTH WERE VERY GOOD IN HELPPING ME TO GET EXACTLY WHAT I NEEDED EASILLY & QUICKLY!

Date of experience: November 4, 2022
Delaware
1 review
0 helpful votes
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Good service
November 4, 2022

Just ordered MX4 on a Thursday and expect to receive on Monday. Talked with rep online and had all questions answered. He also helped me with order. Look forward to installing new cover. All reviews I looked at were positive with customer service. Hope I don't need them, but sure they will help if needed.

Date of experience: November 4, 2022
Missouri
1 review
0 helpful votes
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Chat for the best deal
November 4, 2022

The chat was live, got me a better deal, and walked me through the whole thing. Super easy

Date of experience: November 4, 2022