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RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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It doesn't fit without buying more parts. The seller suggested I contact the manufacturer. They should have supplied the parts. Poor customer service.
I was struggling selecting between two different truck bed covers. I ended up doing a chat with an online representative. They not only helped me get the best cover, but provided me with an additional discount. I will definitely be using and recommending Realtruck to everyone!
ALL GOOD! ALEX AND RICHIE BOTH WERE VERY GOOD IN HELPPING ME TO GET EXACTLY WHAT I NEEDED EASILLY & QUICKLY!
Just ordered MX4 on a Thursday and expect to receive on Monday. Talked with rep online and had all questions answered. He also helped me with order. Look forward to installing new cover. All reviews I looked at were positive with customer service. Hope I don't need them, but sure they will help if needed.
The chat was live, got me a better deal, and walked me through the whole thing. Super easy
We ordered the parts on October 13th today is November 4th still do not have our parts
Hello Eric, I hope you can accept our apology for the delay in shipping. For me to personally address this for you, would you please provide me some information about your order such as order number or support ticket number, or email? Looking forward to your response.
Very good... started with a chat but the individual called me to reassure that I was ordering the right product... did not happen with another supplier which ultimately did ship the wrong cover which was totally their fault. Amazing how just a little one on one conversation results in a satisfied customer and less cost and aggravation for everyone.
Great contact with Greg. Helped me find exactly the right product for my truck
Thank you for all your knowledge and friendly service
The girl that help me was very nice, she even helped me with a quote that was given to me 2 weeks ago
The person that took my order, over the phone, was very helpful. He even followed up, after the sale, with a couple emails giving me shipping information.
He was very helpful and answered all questions about the product
I had a question concerning a set of OE Wheels. In which my question was more than fully answered. I ended making the purchase. More than happy once again.
Thank you RealTruck!
Everything was scheduled to come in like 7 days out and literally came in within 2 days ordered Saturday and received Monday that was a fast turnaround time i ever had with any company
I was on line purchasing a truck bed mat/ liner. I noticed an offer for a discount with a chat option attached. The "chat" representative was EXTREMELY helpful, got me the discount and assisted with my final purchase. Very impressed with the service received!
I ordered GoRhino sidesteps for my 1995 F250 super cab and the ordering and shipping process was fantastic. Estimated arrival was 5 days, got here in 2. Everything in the box…steps and installation parts. Awesome. Product itself if very good quality and am very satisfied with that. My only negative is the installation instructions. You get one sheet of paper which is barely legible with one diagram only. Also the parts are specific to right and left but are not marked so the "trial and error" effort made installation frustrating and time consuming. I guess if you'd installed these before it would be easy. Looked online for a video and found one deep in YouTube which was just some amateur in his garage having as much trouble as me. Anyway, how long would it take GoRhino to put together an instruction video and post it on RealTruck…15 minutes? Anyway, finally figured it all out and love them on my truck, so there's that.
Very unhappy with my first order. When the box came it had been all taped up from holes in it and looked like it had been opened and tapped back up. I opened the box and seeing all 4 had been put together. The bolts had been put in and the rubber molding had been put on. Took them out and could tell one had already bolted on to a truck. Checked them all out and found that I had two left front ones and two left rear one. I could not believe that something like this could have got shipped out to me!
Keith, I'm sorry to hear there was a problem with your order. So that I can investigate further, please send me your email, support ticket number, or order number so that I can help find a resolution for you asap!
I've ordered from this company twice. Both times were via chat session in order to obtain any hidden discounts. Both times I received discounts. Unfortunately, both times there were issues. Thefirst time the rep got my billing and shipping addresses mixed up. Part of my billing address was mixed with part of my shipping address. I had to call them to fix and hoped they fixed it. I had only found out AFTER I got a shipping notification as that was the first email I received after my order rather than order confirmation. I was unsure of the resolution. So, I had to call the shipping company to ensure the address issues was fixed. I finally got word from RealTrucks that the issue was resolved ONLY after the item was received. I decided to order again a few weeks later figuring the issue1st issue was just a one time fluke. I was wrong. They did it again. Despite their quick ship and decent discounts, I'm done with them.
Hello, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mike, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!