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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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A very professional and knowledgable customer service operator. Fast and helpful service. A good first experience for me
Dave was very helpful and a pleasure to deal with. He was polite and easy to understand.
I enjoyed the experience It was great Packet ship just like they said it would super thank you
Very helpful and knowledgeable. Did not try to over sell me.
Very nice they was very helpful they was very polite and helpful
I was looking for a replacement part for my running boards. Keemar Ward was super helpful and found the part I was looking for. I looked on line for the part but couldn't find it, so I try 5 different times to contact the manufacturer who made my running boards and still have not heard a response from them in over 10 days. When Keemar looked it up he found if within a couple of minutes and it reminded me what great customer service was! Thanks Keemar!
Great customer services, very helpful and informative. Providing detailed information on products that I asked about. He gave me his honest opinion on the 2 different tonneau covers I was looking at and provided the reasoning behind what he was saying and as luck would have it - the better cover was on sale so it was a bit less expensive the original one I was looking at.
Responsive on the chat and helped me get what I needed for seat covers
A simple question turns to a sale. Hoping it works well.
Chris was very helpful and had product knowledge. Great experience
The customer support team was very knowledgeable and help me select the best product suited for my truck
We appreciate your feedback!
Now I'm working on my second return of a bed cover. The frist one was for the wrong year Ram and now the second one came in damaged. All together it's been almost a month now waiting to get a cover for my truck. Not to mention I've been out 1600 + bucks for that long. I just wished I wouldn't have to wait almost a week just to get a return approved. FYI FedEx is a sub-par shipping company and I would suggest giving your customers the option of alternative shipping. I would pay more not to have FedEx handle any of my items.
Hello Chase, I hope you can accept our apology for the slow response times to your request. For me to personally address this for you, please provide me with some information about your order such as order number, support ticket number, or email. I am looking forward to your response!
Cancelled order due to item not shipping on stated date and sales tax being charged for a city and county I don't reside in. Contacted RealTruck they refused to address the issue of the sales tax and wouldn't do anything regarding the shipping. Requested to cancel the order, RealTruck shipped the item anyway. So, they couldn't ship as promised, but shipped after cancellation. Contacted RealTruck to get a return authorization. Didn't receive the return authorization. Contacted RealTruck again and was told it would be 3-5 business days before someone would begin working on the return authorization.
Hello Jeff, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!
Terrible. What good are the railings if they can't be installed on the truck? Shipment did not come with anything to install (brackets or hardware).
Tucker, I’m sorry to hear that your product was missing parts when it arrived. If you can provide us with additional information regarding your order, I’d be happy to work on getting replacements sent your way.
Product was delivered as promised. Quick and easy!
Sales person very knowledgeable and helpful. I got to order what I was looking for very fast.
I was having trouble finding the right item to fit my truck
The gentleman that helped me went above and beyond
To help was very knowledgeable and friendly and patience
He is an asset to your company
Thank him for me
The thickness of the mat is just right 3/8 of an inch.
I'm going to use stainless steel screws.
Fast shipping and a great price. I'll definitely be back and recommend to others
I just love it when a live person answers the phone and knows what I want. Thanks..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Glad we could help, David!