On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Placed my order through the chat feature, smooth, seamless process. Got my questions anwered to boot. Had my order in 2 days.
Watched a utube video and it was completely different than the install for the cover. Appears to me that you have changed the install process. If so, please make a new video of the process.
My call was answered on the second ring and the person on the other end was very courteous and helpful with answering questions regarding a match for my pickup and whether my order could be shipped to my physical address since I have a post office box. It was a quick and easy experience that was done in about five minutes.
We requested a refund for the above order due to miscommunication with the representative when placing the order and the misunderstanding for the purpose of our need. We did proceeded in purchasing the correct item, but as a repeat customer, I will reevaluate my continued doing business with the company.
Add the weight in pounds for your Undercover, one piece, fiberglass tonneau covers.
Your customer service people don't even know!
Sales person that helped me was very helpful and nice. Quick response and fast delivery. The cover looks well made. Easy to install.
Ron, thank you for taking the time to leave us a review.
Had the wrong item shipped to me. I canceled the same day with customer service was waiting for my refund to my credit card. Needed cover for weekend of 3/16. This is the third cover I ordered from real truck. I was offered 10% refund not happy!
Hello Victor, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!
Very easy to use and very helpful. The person who helped me was extremely knowledgeable about the item I wanted to purchase, felt that I had gone to the right place!
Very helpful and fast would recommend to other customers.
Used the chat to check for current sales or discounts on AMP power boards. They were running a deal and to save $100 if I used the chat to enter order etc. Went super smooth and came with free 2 day shipping which is nice for a large heavy item.
I tried to order online, the site wouldn't let me order what I wanted. I tried the chat option. The person was very helpful and with a few tries we were able to make the purchase. Anxious to see if what comes is correct.
The customer service reps are nice but I had two major issues during my transactions. First, rep sold me the wrong number of bracket covers despite questioning if that was correct. As a result having to wait on receiving wrong order just to return, then placing correct order. Two, upon receipt, most (painted) running board brackets were significantly chipped. These two issues could have been easily prevented and undoubtedly cost the company unnecessary money and the customers time.
Hello Shawn, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as the order number, email, or support ticket number. Looking forward to your response!
Just bought some off-road running boards and really appreciated the help I received from Aaron. He was patient, polite, positive and knew his stuff. So refreshing in an age of computerized customer service and poorly trained representatives. Thanks for the old school approach!
I needed stainless rocker trim for a 2005 Chevy Avalanche.
The customer service man was nice polite and professional.
Great experience.
Bill
Idaho,
Charlie was very helpful in my purchase. Would buy future accessories from real truck!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!