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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Colorado
1 review
0 helpful votes
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Xceed for Honda Ridgeline
March 17, 2023

After installing and returning a tonneau cover from Amazon, I was looking for a better profile and fit for my 2023 Honda Ridgeline, and the Extang Xceed was the perfect fit. The rails were very easy to install to the bed, sturdy, and the perfect profile on the bed. I'm very happy with the purchase and word recommend this product to all Ridgeline owners.

Date of experience: March 17, 2023
Michigan
1 review
0 helpful votes
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Grille guard
March 16, 2023

Your phone rep was extremely friendly and helpful. I will be recommending your company to friends and family

Date of experience: March 16, 2023
Arizona
1 review
0 helpful votes
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Tuner
March 16, 2023

Process was quick easy and they were very knowledgeable

Date of experience: March 16, 2023
Tennessee
1 review
0 helpful votes
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Aluminum boards
March 16, 2023

Alex did a super professional job in assisting and taking my order.

Date of experience: March 16, 2023
Virginia
1 review
0 helpful votes
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The only problem I encountered with installing is the seal for the tailgate was not attached. Still trying to renstall it. Otherwise I like the cover. The tailgate lock downs also needed to be adusted by loosing up the nut in order to work correctly.

Date of experience: March 16, 2023
Arizona
1 review
0 helpful votes
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Ordering
March 16, 2023

Ordering my Tonnele cover I had a very good experience with the ones I talked to push the shipping and receiving give me information about getting out of here sooner, and it was a very good experience

Date of experience: March 16, 2023
Indiana
1 review
0 helpful votes
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Bakflip
March 16, 2023

The customer service representative was very polite and knowledgeable of the product.

Date of experience: March 16, 2023
California
1 review
0 helpful votes
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Outstanding service!
March 16, 2023

I had reached out to multiple companies online to get assistance on a running board purchase and no one called called back or answered their phone but Real Truck was completely different. Picked up right away, very friendly and knowledgable sales assistance and order done in less than 5 minutes for everything I needed. They will be my go to company in the future for sure.

Date of experience: March 16, 2023
North Carolina
1 review
0 helpful votes
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Quick and easy
March 16, 2023

Running Boards for my jeep was easy to order Its all good.

Date of experience: March 16, 2023
New York
1 review
0 helpful votes
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Excellent experience
March 16, 2023

The gentleman that helped me on the phone was very professional experienced and knowledgeable. Very good experience. Would highly recommend it to anyone do use your site.

Date of experience: March 15, 2023
Georgia
1 review
0 helpful votes
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Awesome!
March 15, 2023

Great experience with RealTruck! My Havoc HS2 Black Hoop Steps look great on my F-150! Easy to buy, easy to install, great customer service! The only problem I had is I probably over-tightened the nuts -- I bought a torque wrench, but it didn't appear to work and I stopped tightening at some point as I figured I was well past 20 lbs. of torque...

Date of experience: March 15, 2023
Georgia
1 review
0 helpful votes
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Customer service
March 15, 2023

Great experience... rep knew his business and was very helpful in final determination.

Date of experience: March 15, 2023
Pennsylvania
1 review
0 helpful votes
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AVS vent visors
March 15, 2023

It was very easy to place my order and the person I spoke with was very helpful and polite. Very good experience.

Date of experience: March 15, 2023
Illinois
1 review
0 helpful votes
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Awesome experience
March 15, 2023

Unfortunately my Revolver BakX4S came damaged. I called them and they were more than quick to resolve the problem. They have sent a return label and the replacement is to arrive today... Hopefully FedEx does not screw this one up...

Date of experience: March 15, 2023
California
1 review
0 helpful votes
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Retrax OneXR
March 15, 2023

Excellent customer service. I felt like that they valued me as a customer

Date of experience: March 15, 2023
Kansas
1 review
0 helpful votes
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Good experience
March 15, 2023

Good follow up and answered all of your questions. Great experience.

Date of experience: March 15, 2023
South Carolina
1 review
0 helpful votes
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Awesome customer servive
March 15, 2023

Butch is a great asset to your company. Look forward to doing business with him in the future.

Date of experience: March 15, 2023
Texas
1 review
0 helpful votes
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On-line Help
March 15, 2023

I used the "chat" help to clarify the fitment of the Pace Edwards Jack Rabbit retractable tonneau cover on my Gladiator. Tara C. Verified the model I had selected, and processed the order.
Thanks RealTruck and Tara for stellar customer service.

Date of experience: March 15, 2023
Louisiana
1 review
0 helpful votes
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Super Service with Real Truck
March 14, 2023

Robert took my order over the phone and handled everything very fast and thorough. My shipment arrived in three days and everything was just as I ordered it. I am in the process of placing another order and can't wait to get it for my truck. RW in West Monroe Louisiana.

Date of experience: March 14, 2023
Minnesota
1 review
0 helpful votes
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Saddle man seat covers
March 14, 2023

Pleasant experience talking with my agent about ordering my products. He was very helpful, experienced, knowledgeable about the products. Thank you so much for your time and effort.

Date of experience: March 14, 2023