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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Unfortunately my Revolver BakX4S came damaged. I called them and they were more than quick to resolve the problem. They have sent a return label and the replacement is to arrive today... Hopefully FedEx does not screw this one up...
Good follow up and answered all of your questions. Great experience.
Butch is a great asset to your company. Look forward to doing business with him in the future.
I used the "chat" help to clarify the fitment of the Pace Edwards Jack Rabbit retractable tonneau cover on my Gladiator. Tara C. Verified the model I had selected, and processed the order.
Thanks RealTruck and Tara for stellar customer service.
Robert took my order over the phone and handled everything very fast and thorough. My shipment arrived in three days and everything was just as I ordered it. I am in the process of placing another order and can't wait to get it for my truck. RW in West Monroe Louisiana.
Pleasant experience talking with my agent about ordering my products. He was very helpful, experienced, knowledgeable about the products. Thank you so much for your time and effort.
Great customer service help from Steven to ensure that I had an exact fit for my vehicle. Very quick shipping also! Thanks!
Miscommunication over phone dealing with emaill address was dealt with immediately after finding out problem. Thanks Lisa.
I called my order in and spoke with a super friendly and helpful agent. Would definitely recommend "RealTruck" for any truck parts and accessories.
I had some trouble getting the bolts threaded into my rocker panel. There was some corrosion in the anchored nuts on my 2017 Ram 1500 and I couldn't get the 8mm bolts to thread. I wondered if they possibly sent me the wrong bolts since I had an American made vehicle maybe I needed SAE bolts. I called the support line and the guy that I talked to assured me that they should be 8mm threads. I got an 8mm tap and ran it through the nuts in my rocker panels. After that the installation was a breeze.
My daughter has purchased different items from you for my grandson. She said she had questions and after calling your toll free number, they were all answered by knowledgeable and friendly staff. I trust her opinion completely so I called with my questions and she was right - friendly knowledgeable staff walked me through what I thought I needed - redirected me on a couple items. Less than a week later, my order was delivered. You gave me the three issues I value most - Quality-Service-Price. Thank you.
Helpful in fitting my truck to desired parts and resolved shipping problems not of their doing overnight after reasonable questions and documentation.
Ordered a new bed cover. It wasn't until after I ordered and paid that I found it would take up to 30 days to ship. I wish the company would say this up front.
Very helpful and a pleasure to talk to. Customer service was knowledgeable, helpful and friendly.
Used the chat option...Quick response, Knowledgeable agent. Great experience.
Rose was great to work with! Answered all of my questions and looked up a list of add-ons I'm looking for. My hard cover is already on the way can't wait to see it in my new Ram….I'm sure I'll be back for more gear!
Inventory on the website could use some work. I was notified that an item was back in stock that I wanted to buy. Website showed it was still out of stock. So I contacted customer service in which I was told it was out of stock by the customer representative.So I signed up for notification when it came back in to stock again and immediately got an email that said it was in stock and i had to contact the representative again whoThen was like oh yeah it is on stock sorry about that. You almost lost a large sale. Other there that very happy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Scott, I hope you can accept our apology for the delay in shipping. For me to personally address this for you, would you please provide me some information about your order such as the order number or support ticket number, or email? Looking forward to your response.