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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Indiana
2 reviews
1 helpful vote
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Mud flaps scam
April 20, 2023

Bought some mud flaps from real truck was supposed to get a rebate filled out all the paperwork and never get rebate and they did nothing about it don't care about customer service

Date of experience: March 21, 2023
California
1 review
0 helpful votes
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I reached out to customer support for help on my first order with RealTruck & was very happy with how accommodating & thorough my experience was! The huge cherry on top was getting my items within 1-2 days, which I was not expecting but was obviously ecstatic about. I'll be doing more business with y'all!

Date of experience: March 21, 2023
North Dakota
1 review
0 helpful votes
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Purchased through Alex on the Maverick Truck Forum. Alex was responsive, knowledgeable, and personable. The entire process was made easy and efficient. I couldn't be more happy with the way it went.

Date of experience: March 21, 2023
Florida
1 review
0 helpful votes
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Great service
March 21, 2023

They answered all my questions and helped choose the equipment for my needs.

Date of experience: March 21, 2023
Mississippi
1 review
0 helpful votes
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Truck bed cover
March 21, 2023

Very satisfied. Friendly and very helpful representatives. Speedy delivery

Date of experience: March 21, 2023
California
1 review
0 helpful votes
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Amazing customer support
March 21, 2023

Found the product I wanted it on Sunday messaged them if it was available and it was shipped right away over all great experience

Date of experience: March 20, 2023
Idaho
1 review
0 helpful votes
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Very pleasant
March 20, 2023

Very helpful very courteous awesome Nice polite very courteous person

Date of experience: March 20, 2023
Ohio
1 review
0 helpful votes
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No complaints!
March 20, 2023

Fast, friendly service and shipped immediately. I have no complaints!

Date of experience: March 20, 2023
Rhode Island
1 review
0 helpful votes
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Very Satisfied
March 20, 2023

Ordered a Gator cover for my Chevy Silverado. Customer service was pleasant and very easy to work with. Have not received it yet. Can't wait to put it on.

Date of experience: March 20, 2023
New York
1 review
0 helpful votes
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Tonneau cover
March 20, 2023

I ordered the wrong size cover and had to return it to get proper one. Everyone was super helpful and I was issued a speedy refund!

Date of experience: March 20, 2023
Florida
1 review
0 helpful votes
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Great quality, fast shipping
March 20, 2023

I ordered a Bakflip MX4 tonneau cover for my 2014 Ram 3500 Dually 8ft bed. Shipping was very fast and installation was really easy. The quality is excellent and I love the option of being able to fold it all the way forward so I have access to the front bed with my fifth wheel hooked up.

Date of experience: March 20, 2023
Arizona
1 review
0 helpful votes
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Anne Z
March 20, 2023

The experience purchasing a superchips programmer was easy and felt secure. Questions I had were fielded by Anne Z and she answered or got the answers to my questions then made it easy for me to make the purchase. I had additional questions about future products that she said she'd email me info on and I feel she will once she has them

Date of experience: March 20, 2023
California
1 review
0 helpful votes
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I called to order a new tonneau cover for my truck and the sales representative was very knowledgeable and extremely helpful. Shipping was faster than expected! Would absolutely shop from RealTruck for all my future needs!

Date of experience: March 20, 2023
Idaho
1 review
0 helpful votes
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Great
March 20, 2023

Always very nice, knowledgeable, they check for discounts, they tell you when item will be shipped and it is. Enjoyable experience, I am a return customer!

Date of experience: March 20, 2023
Texas
1 review
0 helpful votes
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Great Customer Service!
March 20, 2023

Great experience with Real Truck. Was looking for some advice on a tonneau cover for my 21 Silverado and they were great to work with and got me fixed right up.

Date of experience: March 20, 2023
New Jersey
1 review
0 helpful votes
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Bed cover
March 20, 2023

Everyone I spoke with was very friendly and knowledgeable. They took care of my issue and resolved everything within minutes.

Date of experience: March 20, 2023
North Carolina
1 review
0 helpful votes
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Out standing service
March 19, 2023

Called and told them what I was looking for and in no time at all I was off the phone parts ordered. It was quick and super easy purchasing from these people. They are now my to go place when I'm looking to buy again

Date of experience: March 19, 2023
Louisiana
1 review
0 helpful votes
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Luke Rice
March 19, 2023

Very pleasant and had all hardware for the job; also high quality materials, would definitely recommend.

Date of experience: March 19, 2023
New Hampshire
1 review
0 helpful votes
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2023 ford ranger
March 19, 2023

Fast delivery, well packed, well made, a half hour it was on

Date of experience: March 19, 2023
Massachusetts
2 reviews
0 helpful votes
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Outstanding Performance
March 19, 2023

My new front bumper looks great and the delivery was great and the box protected my front bumper was really clean.

Date of experience: March 19, 2023