On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good, even though I can't check properly my booking because of the app, that's crashes a lot
Great booking experience. First time and found it quick and easy.
Good good good good good good good good good good good
Easy to use website and price was very good. Will definitely return to use again.
Easy to book. Thanks. Need to know how to get coupons for cheaper rates
I love the experience and I am able to find the best deal out there. Will definitely revisit!
Very good application, I'm very happy thank you for good work Prestigia.com
I booked 2 night hotel stay at the Grand Oasis Cancun, mexico with prestigia.com and when I arrived, my reservation was not in their system. The hotel contacted their reservation centre to see if there was ny booking whatsoever and NOTHING! I called the numbers listed on the prestigia.com reservations and nooned answered, both the USA and UK number. Imagine my disbelief and now to deal with the stress of paying additional charges for the hotel in cancun, mexico since we needed a place to stay... THIS COMPANY IS A SCAMMM! Do not make any reservations with them. Thankfully I already contacted my credit card company and made them aware of the situation.
Smooth booking process and competitive price. Thank you.
Really great deals and quick service, sure it will not be my last time to use your website
TODO BIEN! Rápido y eficiente servicio… además de las mejores ofertas para el sector que andaba buscando…
Good experience, easy to use and tu understand
I'll use it again if possible
I am a bit worried as I have not heard of this company before, but to book the hotel it forward me to this website from Trivago. I cannot comment on my experience as I booked room online yesterday and that was it. I am still yet to hear from the hotel itself.
Perfect as long as stay goes well! Thank you! Please confirm that this reservation active with mgm hotel
Search results were fine. Let us to your site. We found a good price and booked. This review is unusual. So far the only down side
Grate price and excellent web site & quickly response! Grate
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Hotels Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members