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From the business
Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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Easy to manage and I got a competitive rate. I will consider this page for future reservations
The booking was great and provided excellent service
It was straight forward and easy to navigate and use
After booking, confirming and paying for a hotel, they cancelled on us 2 weeks prior to our departure, stating no availblity. We called the hotel directly and ther was avaiilabilty. They then offered us lower quality hotel. DO Not waste your Money and time. Customer Service is NON existing. Keep you on hold for literaly hours.
We booked through prestiga and our accommodations were "relocated twice". Halfway through our trip they gave us a notice saying that they could not secure the accommodation that was confirmed a month ago. HORRIBLE. They tried relocating us to an accommodation that was a thousand dollars below the value that we payed for. When we did not accept the relocation, they decided that their only option was to refund us. Leaving us without a hotel on our honeymoon at our next location.
I repeat DO NOT USE PRESTIGIA.
Thank you I appreciate your help and look forward to my trip
Site reload was slow but I was able to complete the transaction. Also, information about all fees seemed uncertain and hidden. I am not fond of hidden fees and like transparency. It would be helpful to have all fees displayed in a organized fashion.
Lowest price and easy to book without any hassles.
Not clear if the down payment will be refunded if I cancel by Dec 4
Very quick and easy booking and an excellent rate for the room.
Pour l'instant pas de problème sinon que ce questionnaire est pour le moins prématuré.
Handhabung war sehr schnell und einfach. Handhabung war sehr schnell und einfach. Handhabung war sehr schnell und einfach.
Brilliant thanks very much very impressed with the website
I would expect to pay € 261.27 in total, as per the online offer. But in the email from T hotel they tell me that I will have to pay € 266.40 at the hotel in addition to the € 25 in advance already paid...
Is that fair?
No me dejo crear cuenta aunque si hacer la reserva.
Los mensajes por favor en español
Gracias
I can only quantify my experience after I get the final confirmation with details.
The process was straightforward and did not take long.
Good and user friendly, and will be using your booking site
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members