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From the business
Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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I really hate hotel pricing websites in general. I hate the changing in pricing and expected pricing and fees and taxes and every page is different and every link is different. It's too stressful. EDIT: after checking into the hotel, i was told i had to pay a resort fee and i didn't see anything about that when using this site to purchase. I would not purchase again.
I really hate hotel pricing websites in general. I hate the changing in pricing and expected pricing and fees and taxes and every page is different and every link is different. It's too stressfull.
Easy to use and navigate the booking system. Immediate confirmation
I am impressed with the speed of finding a great price for a hotel!
I received a reservation confirmation from Prestigia and they charged my credit card, but when I contacted the hotel more than 24 hours later they had no record of the reservation. I'm still waiting for an explanation from Prestigia.
The website was too confusing and hard to navigate. It kept bouncing me back and forth.
Easy, online booking experience, good pricing any would use again
Easy process for booking a hotel with the best price seen online
Excellent and smooth booking system, with multiple options to choose from.
.good prices. The page did keep losing information I had submitted though so had to constantly re-type
Helpful staff, good price. I called in with a question was emailed back very quickly
I'm glad I found this deal with all others being booked or over priced thank you
Quick & easy plus good value for money
I will most likley use them again as they seem to be more competitive than the other sites
Easy to use and better price than competitors price. Accomodation quality looks excellent. Will use again
Not working together very well with Google Pay, other than that, excellent
Not enough time to complete the booking. Had to restart 4 times. Even though the system stated that my card didn't go through so I redid the entire booking, it charged me twice.
Not enough time to complete the booking. Had to restart 4 times
Reservation was smooth and best price, let's see how it goes once I am in the hotel.
Booking was easy hopefully all is as it says and free parking for our stay
Easy to book but extra charges not clear and when I asked them to clarify they could not do so.
Easy to book, pay in advance which I like to spread the cost and great deal thanks
Quick and easy booking process and also the cheapest rate for this hotel, I got a bit nervous about the other reviews of people using Prestiga to book places so I rang the hotel i booked directly and they did have my booking. So far so good, I am happy.
I had a poor experience. After 72 hours my booking was unconfirmed despite the fact I was due to travel within the next 36 hours. I therefore had to cancel and now I am awaiting a refund for a service they failed to adequately provide. Please do better!
Quick and easy. Great bargain too. Looking forward to it. Let's go!
Easy to use. Not all the reviews have been favorable so hope rest of reservation goes as well!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members