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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
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It was easy and the price was great! I would recommend this site to anyone looking for a great deal.
Not seeing resort fee as part of full price. Will add $100 I believe to total cost. Not sure why hiding that fee. Other sites shared it.
Just fine. User-friendly. Booking was easy. Keep up the good work.
Es realmente fácil y ordenado.
Deberían si es posible ofrecer un seguro de salud.
Exceeded my expectations,it was easy and clear as I was guided to complete my booking. Thank you
Unclear if all taxes and additional fees are included in the rate quoted. Please be explicit about this in your descriptions!
Would be nice to understand the difference in prices as it gives you two prices per chamber without difference in options..
Contradictory information
Booking says free cancellation
Prestigia conditions don't say this.
So easy & fast to make a reservation 😊 also We like the floor, cause was quiet.
The restaurants and places around were so easy to reach, we will be back for sure!👍
Easy fast experience, great deals and a lot of room options, especially a variety of different locations to choose from.
Booking procedure was quick and simple
I will recommend Prestigia in future
It was good and happy to use this website. Thank you for making the booking process easy
Easy and fast, plus I got a great price! I wish all sites were so easy.
Straightforward and good prices. So far so good. I'd recommend giving them a try.
Very smooth transaction and good prices! I'll continue doing business with Prestigia!
First time using this site found very easy, look forward to staying in the Casino
Very easy and clear. Thank you very much for making booking so easy.
It was a great experience and looking forward to my stay. First time saying at th hotel and it looks beautiful in the pictures.
Smooth search and easy booking. The overall process felt seamless.
Great system. But, it should show also in Canadian dollars as the booking was done by a Canadian in Canada
Answer: I doubt it. I didn't get a refund when I cancelled way before the deadline for free cancellation. I have heard from no one, no one answers the phone. I was on hold for an hour and thirty minutes as " the next one in line" I gave up. Don't waste your time, energy or money on this reservation site.
Answer: Dear Nattacha, Of course, with a refundable rate you get refunded the full amount including the deposit. Best regards Prestigia.com Team

