On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Smooth search and easy booking. The overall process felt seamless.
Great system. But, it should show also in Canadian dollars as the booking was done by a Canadian in Canada
Not sure what to say at this point...1st time user. But have not received my confirmation related to the purchase
Very reasonable price, not much correspondence to confirm booking.
Prices are great so far we shall see when it comes I got early bird special at the palazzo normally the rates are 65 to 80.00 a night they got me 21 what I like about them is they show you the resort fee and it's paid upfront most casinos make you wait to pay resort fees I like it better paying in advance so you know you got more money to spend it makes things easier for just over 503.00 a week in Vegas New Year's Eve you can't beat the price at the palazzo I couldn't believe the price other website I saw 62.00 to 85.00 a night for new years week I paid way less then people staying less days it will be a fun very fun trip I'll be at Excalibur this year and for 5 days I got the same rates this year it was way more money for that deal so just want to say thank you for the great deal
Thanks you very much,I am waiting for indications to complete the reservation and guest data.
First time user. Seamless so far. But… after I received my confirmation, I was angry to see that "resort fees" were not included in my initial quote and payment. I feel like this was hidden. The quote said it included taxes and fees
Excelente experiencia, El sitio web muy facil espero cuando llegue al hotel todo haya sido bien coordinado
Quick and efficient way of choosing and booking our accomodation for the holiday in Paris.
No human interaction when plans changed and I needed to modify stay
Easy booking, best price. Thank you for the easy booking. I got a nice price.
Great! Very quick and easy. I feel I got the best rate! Thank you
Very easy process. No problems. The price was very affordable in a hi holiday time. Thankyou
Great prices. Refund policy. Easy search. Competitive prices.
It was very easy to make booking using the Prestigia portal and the price they offered are very competitive and less than other websites.
Thank you!
Easy to use.and a quick response just hoping that holiday lives up to expectations
Would like to see within the booking details if there is parking and resort fees and what the expected cost will be. Thank you
Good professional
Good rates quick transaction
Good communication
Great pricing and cancellation policy. Better prices than on expedia
Super easy to book- cheaper rate than booking direct with hotel and payment processed smoothly. Just wish they had given a first time booking discount
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members