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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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Good deal, easy and quick process to select and pay. Happy with my reservation. Next is to go to my trip and find out that everything is okay with my reservation.
I already gave a review. So I'm not sure why I need to put a review again? But sofa, so good.and hope it stays that way.
Everything was absolutely fast and very clear. Loved it. I didn't know this web site before, but it won't be the last time I'll use it.
They took 2 payments for same room. Still waiting for refund for 2nd payment even though all paperwork been provided to them. Awful company, customer service is way past poor!
This site is a joke, I have filled in form and got all the way to approving payment and it bounces back to refresh offer. When you do that it just takes you back to beginning. Joke site
Was notified after I made purchase and called the hotel that I was being charged another $389 for let quote the person i spoke with "along with our charge for the guest benefit package and our 18% reservation recovery processing fee" besides the $125 deposit.
Done quickly and effectively to correct my error when making the original booking at a hotel in the Mediterranean coast of France
He hecho una reserva en Iberostar Paraiso Beach y me he llevado una decepción, el motivo es que han pasado al cobro de la tarjeta inmediatamente el importe de la estancia cuando en la web no viene detallada esta forma de actuar, aunque tenga cancelación anticipada y todavia quede más de mes y medio para hacer el check-in ya me lo han cobrado de mi cuenta,
No he tenido este tipo de experiencia desagradable en otros intermediarios con los que normalmente suelo trabajar, que lo pasan al cobro entre 3-7 dias antes del check-in, lo tendré en cuenta para futuras operaciones.
I strongly advise others to avoid booking with Prestigia.com. I cancelled my reservation at the Splendid Hotel in Montenegro (June 19–24,2025) well in advance and according to their stated policy. Despite receiving confirmation of the cancellation, I have not been refunded, and my repeated emails and inquiries have been completely ignored. This level of customer service is unacceptable. I have given the company multiple opportunities to resolve this matter privately, but their silence shows a clear lack of responsibility and respect for their customers. If I do not receive the refund immediately, I will proceed with legal action and publish this case on additional consumer protection platforms and forums. Avoid this company if you value your time, money, and peace of mind.
Able to find the room I needed and booked easily. Navigating the website was easy Will use Prestiga for future bookings
I found a great deal and it was easy to book and quick. It was the hotel I have been trying to book for a while but usually the prices are very high.
Will do when after I have arrived 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍🍀🍀🍀🍀🍀🍀looking forward to seeing hotel
Good clear site with many accommodation offers at competitive prices. Swift confirmation of the booking.
Very easy and a great competitive rate. … would definitely use this site again for my hotel requirements across the world.
I can't find my reservation! What's the deal? I have a copy. What did you do with the email? Why should I have a 100 characters to comment
It would take my boyfriends card and we nor mine at first and it took me 4 times. We both have excellent credit. Annoying. Get rid of having to request the bank name. No one does that and another annoying thing.
I have completed booking for my stay at Sahara Star Hotel at Mumbai, good experience. The booking process was easy and simple.
Easy to manage, choices of hotel were many with competitive prices AND many with free cancellations!
Very efficient and excellent communication and quick response to e mails is very reassuring. Will recommend to friends and family
Quick & a great price. I did not know it was an overseas company. Pray I have no issues when I arrive.
The site was easy to use and I got my reservations just like I wanted them. I hope to use them again in the future. I don't know why they need to have 100 characters because I don't have anything else to compliment them on.
It was very fast and easy to book a room at Las Vegas. It is my first time using this service. I'm can not wait to enjoy my stay.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members