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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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After doing some price compares, I found Prestigia offered the lowest rate on our group travel destination. I then referred Prestigia to my traveling group. My group purchased a total of six reservation (some with multiple rooms) at two different hotels with six months before the travel date.
Unfortunately two of us needed to cancel and change our initial room reservations. The first person canceled within 48 hours and requested a refund. She was within the cancellation period and was offered a refund. But she was never pressed for the funds and only inquired once.
I canceled one of the two rooms booked on my reservation with three months before the travel date (again within the cancellation period) and was told "due to COVID-19 refunds are taking longer to process". Two months after the cancellation I sent several emails (because I could not reach anyone via phone) and was told it is being processed.
Thankfully, we all arrived at our hotels and the check ins went great with no issues. Upon returning from the trip I inquired again about my refund and was told "it is being processed". Two weeks after the trip and after several additional emails, I received a reply that my refund would posted in 2-5 days. It's been two weeks from that email and now I four months from refund request and I still have it to receive a refund.
I contacted my credit card company and they state they could protest the charges, but I didn't want to cancel the charge because I did receive half of the service (one of the two rooms).
This could have been a five star review do to the great prices and ease of making reservations, but I will never use them again and I am still waiting for my refund.
Excellent simple service, will certainly use this service in future
Great saving for our first trip after the pandemic
It was fast and accurate. Didn't take long. Called hotel to make sure it was done.
Credit card didn't go through but service rep in france helped me resolve. Rate was 50 percent lower than any other website
Ah sido bastante buena, sin embargo, me gustaría que llamaran a las personas para generar una mayor cercanía con las personas.
También que tuvieran una sucursal en el pais de destino
This site stole money out of my account please stay away they lied about a cancelation fee then took all my money.
I have proof just Emal Me *******@gmail.com
Easy process. Clear instructions. All questions covered in overview prior to booking
Easy process. Clear instructions. All questions covered in overview prior to booking
Easy. And fast. Hope it will be as smooth at the hotel check in.
I would have like to get more information about the room I just booked and payed for.
I did try to contact Prestigia and was never able to speak with someone. I really just wanted verification of my booking. I did receive an email verifying, but speaking to someone would have given some peace of mind towards booking through a new company for my wife and I.
Very good price and easy to book thank you! ……………….
It was amazing! Thank you for everything it was a great experience booking through you guys.
Uma bosta, cancelaram minha reserva e não avisaram
It went well except the description of the room I booked is not what the hotel confirmed is booked in their system.
Reservation was easy, lets see how it goes at check in.
So far great service and price but I have not received an email confirming the booking yet.
I thought it was simple and straightforward. Assuming no issues when I get to the hotel, would definitely recommend
I cancelled within the cancellation policy time frame. They said they will process the refund. This was June 26th 2021. It's been almost a month and I still don't have my refund. I am reporting them. Just be very careful. Complete fraud!
Smooth and easy, no problems yet.
Hope it stays that way :)
Really Bad.
I book Superior Double room and Mecure provide us the Twin room, which is much smaller and was actually cheaper on their website
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members