PrestigiaReviews 2,969

Todo fue exelente, espero que en todos los lugares donde ne atiendan sean similares.

However getting through on the phone was ridiculously long so i hung up Said I was number 1 in the Queue and i was on 20 minutes so I never got an agent

After doing some price compares, I found Prestigia offered the lowest rate on our group travel destination. I then referred Prestigia to my traveling group. My group purchased a total of six reservation (some with multiple rooms) at two different hotels with six months before the travel date.

Unfortunately two of us needed to cancel and change our initial room reservations. The first person canceled within 48 hours and requested a refund. She was within the cancellation period and was offered a refund. But she was never pressed for the funds and only inquired once.

I canceled one of the two rooms booked on my reservation with three months before the travel date (again within the cancellation period) and was told "due to COVID-19 refunds are taking longer to process". Two months after the cancellation I sent several emails (because I could not reach anyone via phone) and was told it is being processed.

Thankfully, we all arrived at our hotels and the check ins went great with no issues. Upon returning from the trip I inquired again about my refund and was told "it is being processed". Two weeks after the trip and after several additional emails, I received a reply that my refund would posted in 2-5 days. It's been two weeks from that email and now I four months from refund request and I still have it to receive a refund.

I contacted my credit card company and they state they could protest the charges, but I didn't want to cancel the charge because I did receive half of the service (one of the two rooms).

This could have been a five star review do to the great prices and ease of making reservations, but I will never use them again and I am still waiting for my refund.