On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It would be more helpful to post the amount of the resort fees
It would be more helpful to post the amount of the resort fees
I still have bo received my confirmation email but my card has been charged. Not sure why it takes this long.
Excellent and comfortable. Very easy to use also. It has assisted me in booking my desirable resort at a very genuine price. Thanks Prestigia.
Excellent and comfortable. Very easy to use also.
Aconselho a todas as pessoas tem excelentes condicoes e vale muito apenas!
We have only just booked this stay, we dont travel till next April, looking forward to it.
Hello I had one big issue: I requested a room for three and was quoted a price. But then had to pay additional fees to bring my 2 guests.
However the hotel is amazing and they have great guest service and management. They called right away to let me know there would be an upcharge. Then they minimized the upcharge.
Thank you for the ease in booking. Looks like and amazing space
Easy to book with as its the first time I've booked with them
All it's good! The booking is easy! Just to wait the stay
Very quick response I liked the app I received the confirmation.
It looks like I've found a nice hotel on a busy weekend in Santa Barbara. So far so good. Ask me on September 20.
Easy to use web.
Very friendly.
Cheap prices.
I have already use it before so i have confident in you
Best regards,
Ido
Great price, great web page!
Thanks to their knowledge and determination your website looks great and functions really good. I am recommend anyone that is looking for a Hotel.
Mu cencillo y super rapido y recomendaria esta pagina a mis conocidos y amigos
Mu cencillo y super rapido y recomendaria esta pagina a mis conocidos y amigos
Friendly website that directs you to the hotels listed in the country tour looking for and gives you plenty of options.
The booking procedure was a little cumbersome and cancellation policy a little unclear. The additional charges at the hotel are a little disconcerting. But the savings made it worth the pain. Simplify the process and clearly identify everything and you've got a winner.
The booking procedure was a little cumbersome and cancellation policy a little unclear. The additional charges at the hotel are a little disconcerting. But the savings made it worth the pain. Simplify the process and clearly identify everything and you've got a winner.
Very easy to book easy to navigate the site. No jumping through hoops to get through the process
Apparently the hotel did not confirm our reservation with PRESTIGIA and PRESTIGIA did not communicate to us anything. We traveled to the said location only to find the hotel fully booked. We had to wait 2 hours for room availability confirmation at the reception. Not acceptable. I usually travel using PRESTIGIA, sometimes with some a little bit of inconvenience and sometimes with satisfaction regarding the reservation experience (as you would with any reservation plateforme). This one in particular was absolutely not pleasant.
The booking appears to have went through to the property. However, if you need a "free cancellation", it's a joke and impossible.
Despite my changing language preferences to English multiple times, continue to respond in French, until I said the word "DISPUTE". Then they beg you not to do that but still only offer you a "credit" rather than a refund. Ultimately got them to agree to a refund with no specific timeframe; with pushing, got them to agree to a refund in 60+ days. I continued to push and they eventually agreed to a "special consideration" for 15 days, on July 15. Of course, on day 15, the refund is now pushed out to 30+ days in totality.
I ultimately filed dispute with my credit card company and have yet to receive a refund from them.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members