On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Didn't get package
It has been 8 days and I have checked mailbox multiple times. Hopefully it comes in
Hi Steve,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in the future too.
Hi,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Received my parts as described and on time.and I have to have more words 50 apparently
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in the future too.
This was my second order in a week
The first one was fine,but I installed it wrong and had to reorder another.
Both times were very easy to order at a resonable price and arrived in 3 days.
Will definitely order from parts avatar again
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Received genuine products. They were easy to install and packaging was good too. Satisfied
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
I used to enjoy ordering from this company, but it seems as they've grown, the service or lack of keeps getting worse. For anyone that isn't aware, they have implemented a handling charge that is not noted anywhere on the website or at checkout. Every order placed is subject to a handling fee of approximately $0.80 - $1.00. And the customer service agent refuses to tell you WHEN the charge was implemented.
Y'all need to stop this $#*!.
Hi,
We sincerely apologize for the caused inconvenience. This is not the service that we aspire to offer. As we have checked, your case has been escalated and our team has reached out to you over the mail with the required information. Rest assured that your feedback is duly noted. We will take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Except Purolator didn't deliver door to door, driver now are lazy lol They leave pickup note haha
Hi,
We appreciate you for taking the time to share your feedback. Your feedback is duly noted. Looking forward to serving you again in the future.
Be careful. You can not delete your credit card info once they have it. The is a glitch they will not acknowledge. Ask them to delete the whole account and they don't seem to do that either
Hi,
We sincerely apologize for the caused inconvenience. Please reach out to us at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in the future too.
So far, the ordering process is fairly straightforward and quick.
I got the part I ordered before the estimated delivery date. It was well packaged and arrived in good condition.
Hi Michel,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Hi,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
The website is easy too browse in with picture. They give you nice discount.
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Experience would have been better if I had received only emails related to my order.
Hi,
Thank you for taking the time to review us. We apologize for the caused inconvenience. Please be assured that we have shared your concern with the team. Please feel free to reach out to us at [email protected] or on Live Chat if you still have any concerns. We will resolve it for you. Thanks again for sharing your feedback.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in the future too.
The tie rod broke after a few months... I almost killed myself while driving. Would not refund the order. Beware of parts quality with this web site.
Hi Pierre,
We sincerely apologize for the caused inconvenience. We would like to inform you that we have a 12-month warranty policy in which we can help you with a replacement part in return of the defective part for a full refund. Hope you understand our limitations.
However, rest assured that your feedback is duly noted and has been shared with the concerned team. We will make sure that you never face issues like this again with us in the future. In case you still have any concerns, please feel free to reach out to us at [email protected] and we will resolve your issue. Your feedback is valuable to us. Thank you for sharing it.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We sincerely apologize for the caused inconvenience. We would like to inform you that we are unable to find your order details. We request you to please reach out to us at [email protected] or on Live Chat & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.