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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quick and easy. Just looked up my car and exactly what I needed popped up.
Ordered off web site. I have not installed yet, but they appear to be as advertised.
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Lots of different quality at different prices for everyone
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
I found what I was looking for on Parts Avatar. I received it with in a week. Awesome service. I had trouble finding where to put my discount code, so I didn't get the 10% off. I ended up chating with someone at Parts Avatar and they put in a request for the discount. A few days later I got reimbursed directly to my bank. Thanks again Parts Avatar.
Hi Scott,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Parts good is missing clips so I'd have to use the old ones or find new ones besides that they good
Hi,
Thanks a ton for sharing your experience with us. We would like to inform you that the clips do not come along with the part that you have ordered. Please feel free to reach out to us at [email protected] or on Live Chat if you still have any concerns. We will resolve it for you. We hope to serve you in the future too.
The site is easy to use, delivery super quick overall i was pleased with the service i will recomend parts avatar to my friends and colleages.
Hi Brian,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
The person on the chat desk took forever between messages then tells me the part I selected does not fit my car and that you did not have any part that I wanted. I ordered it anyway. One thing about the part it did not come with a new bolt and nut.
Hi,
Thank you for taking the time to review us. We apologize for the caused inconvenience. Please reach out to us at [email protected] if your issue is still unresolved & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us. Thanks again for sharing your valuable feedback with us,
The person on the chat desk took forever between messages then tells me the part I selected does not fit my car and that you did not have any part that I wanted. I ordered it anyway. One thing about the part it did not come with a new bolt and nut.
Found the parts I needed and they were delivered soon than expected. Will be back. Recommend.
Hi Calvin,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Part ordered was listed as universal under the batteries but could not be used as a battery for my vehicle, had to return it with shipping cost. Was not happy this time. Have bought from PartsAvatar before and have always been satisfied. One bad experience will not stop me from continuing to get my parts from PartsAvatar but will ask a lot more questions of the part before purchasing the next time.
Hi Scott,
Thanks a lot for taking the time to share your feedback. Your feedback is valuable to us. Please feel free to reach out to us at [email protected] or on Live Chat if you still have any concerns. We will resolve your issue. We hope to serve you much better in the future.
Any time replacement parts are needed Parts Avatar is my go to, prompt service and great prices.
Thanks guys. Great service. Was here when you said it would be
Hi Marcus,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
Hi Noah,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in the future too.
Very good, the web site very clear and the delivery is fast
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
It was delivered in 2 days, well packaged and looked to be perfect. Installed on RV and seems to be working as it should.
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
It was delivered in 2 days, well packaged and looked to be perfect. Installed on RV and seems to be working as it should.
Competitive online pricing and shopping for what I need, very helpful and straightforward assistance within their web site.
Hi Vince,
Thanks a ton for sharing your experience with us. We hope to serve you in the future too.
Hi Peter,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
My first Order was on time and I am pleased with it. In the present order (2 Tires) I received
1(one) only. My many attempts to Customer Service,Sales,*******@partsavatar.ca have been useless. Some poor person in the "instant" reply has only the Options given to them what to say. It repeats itself over and over again. Even an investigation has been launched. All Lies. Now my Account shows no previous Orders.
Hi,
We are sorry that your experience did not meet your expectations. As we have checked, your case has already been escalated and our team is checking with the carrier regarding your issue. Please be assured that we will get back to you with an update regarding your case as soon as possible. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
When looking at parts online, it highlights that they will not fit the vehicle. But then when you chat with someone and look it up in their system, they give the thumbs up and say that it will fit. This inconsistency makes the entire parts search exercise very aggravating...
Hi,
Thank you for taking the time to review us. We apologize for the caused inconvenience. Please rest assured that your feedback is duly noted. Please feel free to reach out to us at [email protected] in case your issue is still unresolved. We will resolve it for you. Thanks again for sharing your valuable feedback with us.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in the future too.
I bought a set of monroe shocks for my van. The failed miserably and company agreed to accept them for return if I bought another set first. I did so. After three months and numerous emails I still do not have a credit on my mastercard. I would never reccomend this company. I will tell every one I know to stay clear of Parts Avatar as they are dishonest and untruthful. I am out the cost of my shocks plus the return shipping. I am so disapointed. Never again!
Hi,
We are sorry that your experience did not meet your expectations. As we have checked, your case has already been escalated and our team has reached out to you over the mail with an update. Please be assured that the refund has already been processed from our end for the returned part on 22nd February 2024.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.