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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Noticed that the same product with the same p/n was 2 different prices?
Ordered all the parts required to completely redo the front suspension, steering and brakes for my vehicle. Everything was shipped and received in a timely manner
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
I ordered the parts that I needed for my truck on Monday and by Friday they were delivered and ready for installation that weekend.
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Perfect! What more could I say. You had what I wanted and from previous orders I knew it would be here in a timely fashion.
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Piston boot and ring fits well over the piston but inner rubber seal diameter is too big therefore I had to heat it up to shrink it.
Hi,
Thank you for taking out time to share your feedback. Your feedback is valuable to us. Please feel free to reach out to us at [email protected] if your issue is still unresolved. We will resolve it for you. Thanks again for sharing your feedback.
I've used parts avatar before. Their website is great, easy to navigate, easy to order from and relatively fast and free delivery. Only problem is the part didn't work out of the box. I'll get my money back, less the return shipping. That leaves a bad taste in the mouth, unfortunately.
Hi Chris,
We sincerely apologize for the caused inconvenience. It was an uncommon instance. As we have checked, your case has been escalated and our team has reached out to you over the mail to help you. Please share the required details with them and we will resolve your issue. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Hi Rick,
We are glad to know your experience in doing business with us. Thank you for your feedback!
It was an amazing experience. All good all great..
Hi Phil,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Most of all it's always great to deal with parts Avatar. One of the boxes where damaged badly. Although my brake pads where fine the guides where damaged and I had to fix them to be able to install them.
Hi.
Thanks alot for taking out time to share your feedback. We apologize for the caused inconvenience. As we have checked, your case has been escalated and our team has reached out to you over the mail to help you. Please share the required details with them at [email protected] and we will quickly resolve your issue. Thanks again for sharing your feedback.
Very good overall.
Decent delivery time.
No damage to parts inside package.
However...those who pack your boxes should protect sensitive parts such as sensors, spark plugs etc in bubble wrap especially when those items are traveling across Canada.
Hi,
Thank you so much for sharing your experience with us. Your feedback is duly noted and has been shared with the team. We are looking forward to doing business with you again.
I decided to give another chance to Parts Avatar after my last review so I Contacted them in relation to a timing belt kit price and explained that it is available at other parts stores for $100 cheaper all the rep said THATS THE PRICE. Never even tried to obtain the business, I know you have to shop around and that is just their price, but like I said in my last review, no more sick of trying to keep business in Canada
Hi,
We sincerely apologize for the inconvenience that you have had to face. We would like to inform you that the prices on our website are already mentioned after a discount and along with that we also have a 10% discount offer that is applicable on the first order placed by the customers. Hope you understand our limitations.
However, rest assured that your feedback is duly noted. Please feel free to reach out to us at [email protected] if you still have any concerns. We will resolve your issue. Your feedback is valuable to us. Thank you for sharing it.
First and last time with this company 5 days and a simple front axle never even shipped no other parts company is this bad when trying to get parts for a car.
Absolutely annoying, I provided all the info requested by Parts Avatar to purchase this replacement part and it did not fit.
Hi,
We sincerely apologize for the caused inconvenience. As we have checked, your case has already been escalated and our team has reached out to you over the mail to help you out. Please share the required details with them at [email protected] and we will quickly resolve your issue. Rest assured that your feedback is duly noted and has also been shared with the concerned team. We will make sure that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
Purolator delivered packages to neighboring property. Another dump and run. Had to go over and retrieve packages. Delivery is the weak link in the chain. Otherwise great service from Parts Avatar.
Hi,
Thank you so much for your feedback. Your feedback is duly noted. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Great spare parts quality, and fast shipping/pick-up. Just pay attention to floor liners; I order one kit thinking it will include front and back rows and it was only the back one, description wasn't clear enough, great quality though.
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Hi,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I purchased this upstream O2 sensor for my 2008 Honda Civic DX-G. Shipping was extremely fast, parts arrived as described and installation took under ten minutes. ODB2 to reset code P2A00, haven't had a code since. Video shows parts ordered.
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
I really appreciate my order. Great price and a lot of choice, great communication to i received answer for my transaction problem instantly on the chat website so great service and help for customer. I really recommend parts avatar and i will buy again from you! Fast shipping to thanks 👍
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Ordering was easy, prices good,the only downside is speed of shipping. Took 3 days which is respectable, would be nice if a faster option was available.
Hi,
Thank you so much for sharing your experience with us. Your feedback is duly noted. We are looking forward to doing business with you again.
First time ordering from them. Recieved the part missing one of the two bushings. Had to use one of the ones from the old control arm.
Hi,
We are sorry that your experience did not meet your expectations. It was an uncommon instance. As we have checked, your case has already been escalated and our team has reached out to you over mail to help you. Please share the required details with them at [email protected] and we will quickly resolve your issue. We will also make sure that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for sharing your feedback. Please feel free to reach out to us at [email protected] or on Live Chat if you have any concerns. We will resolve it for you. Looking forward to seeing you again soon.