Parts AvatarReviews 2,876

The overall experience was okay. What I feel can be improved is the last-mile delivery. My second purchase was out for delivery on Jun 24th, but the partner company missed the date, even though the tracking system said I was about to get the part at my door, which did not happen.

Two purchases at PartsAvatar: the first delivered as scheduled; the second one totally missed.

Extremely poor customer service. Unable to speak with customer rep because they don't offer that option.Must communicate with chat bot or message with someone who seems likely Ai because they repeated asked the same questions in response to my description of problem.Was then told to send video of problem.Then was told they couldn't open video because it was to large.Then told to post video on youtube of my problem which was a defective bearing.No national parts chain should have such horrific customer service and make it so difficult to resolve a simple problem that could have been resolved in a minute or 2 if speaking to actual person was an option.Will never buy from this web site again.

Title: Written warranty ignored and claim refused without inspection

I purchased two Genius front brake rotors and a set of front brake pads from Parts Avatar.

Within the advertised warranty period, both rotors developed severe vibration while braking. The vibration is strongly felt in the steering wheel and throughout the vehicle. A garage inspected the vehicle and confirmed that the problem comes from the front rotors.

The rotor surfaces also show significant embedded corrosion, pitting and irregular deterioration. This is not a request for coverage due to ordinary wear. It is a claim involving premature failure and abnormal performance.

Parts Avatar repeatedly refused the warranty claim simply by stating that brake rotors are wear-and-tear items. However, they never inspected the defective parts, never explained how they determined that the condition was normal wear, and never confirmed that the claim had been submitted to the manufacturer.

Their published warranty policy states that defective or malfunctioning products may be exchanged or refunded within 12 months, while normal wear is excluded. Despite this, they refused to properly evaluate the defect and continued sending essentially the same generic response.

I also requested that the matter be escalated to a supervisor and asked them to identify the exact warranty clause excluding defective rotors, but those questions were not answered.

Based on my experience, Parts Avatar's written warranty provides little protection when a product actually fails. I cannot recommend this company for warranty service or after-sales support.

Ordered 2 rotors, pads, and caliper guide pins. I paid extra to have express shipping as I depend on the vehicle for work. Not only did the order arrive 5 days late, one of the rotors also had corrosion. Although it's just surface rust, I paid for brand new rotors, not scratch and dent items.
I was offered the rotors to be refunded, however no effort was done on their part to reimburse for the late shipment. Multiple emails went back and forth, promising the management team would provide a resolution, but nothing. If I order another single rotor, I would have to pay for shipping as it is under $99, their minimum amount for their shipping policy
Overall I am extremely disappointed with the service that this Canadian company has provided. I will be going back to RockAuto from this point on.

I 2 rear rotors and 1 front and 1 rear showed up in the shipment. I had to order it again and go through the hassle of returning the original, and when the second reorder showed up, it was also a front rotor and not a rear rotor. I double checked everything. Now I need to do the whole process again.

This is the second time I've experienced this issue with a delivery. According to them, the package was left in the delivery room, but they do not provide the locker number. Last time, it took a couple of days for them to send it to me.

This time, they have stopped responding to my emails. I paid for expedited delivery, but it has already been four days and I still have no information. I also cannot return the goods because I never actually received them.

I live in a modern condo building, and if you do as well, I would not recommend using their delivery service. I have no complaints about the quality of the parts, but you may need to go to the pickup point yourself.

I hope they take this feedback into account and improve their service.

The shipping box arrived on time. The two brake rotors inside are unsafe. The sliders on the calipers are all seized. I found one banjo washer in the bottom of the shipping box, the other in the open blue bag with the caliper. The springs are non existent. When I contacted the chat line Aldon? Was more interested in the vin # of my truck than the problem with calipers or missing parts. He wanted verification from the dealer that the sliders in the calipers were seized. Not interested at all in a possible remedy. One star is overating the whole situation.

I ordered the correct heater motor on their web site. The picture on their website matches the heater motor I needed but the one that they sent did not. I could only contact them via email in hopes of getting the correct motor rushed out before the weekend as it was winter and I needed my car. I wasted a bunch of time emailing someone information and pictures and he would never understand the picture was correct and the part was wrong. I asked several times for them to call me but they only communicate through email.

I gave up on getting it switched quickly and ordered the more expensive one from the dealership but it could be gotten overnight.

They finally sent me a return shipping label for purolator after I'd given up and used the online option to get a return label from Canada Post.

I shipped it back to them with their box and their purolator ship label and it never left the purolator depot in Mississauga. I contacted them to have them help with purolator and they did not response so I had purolator do an official search and after they verified it was lost then I could enter a claim with purolator which proved to be a waste of time as I'm not deemed the shipper Parts Avatar has to file the claim. So here we are 6 weeks since buying ordering the right part and wasting far to much time trying to get this resolved with parts avatar and purolator.

Sold part that did not fit vehicle. Paid 50% of the value of the part just to send it back. Extremely poor experience.

I purchased an alternator from Parts Avatar and returned it to the Mississauga store immediately, without even opening the box, because I no longer needed it. Despite this, I was charged a 15% restocking fee. I understand this may be their return policy, but it honestly makes no sense in this situation — the item was unopened and returned right away.

When you compare this with Amazon's hassle-free returns, it's hard to see what advantage Parts Avatar offers to customers. From my experience, there isn't one.

The items were packed very poorly. The spark plugs were loose inside the box and moving around during shipping. Spark plugs are delicate components and should be secured properly because the electrode gap is very precise. If they hit against each other in transit, the gap can be altered. There is no easy way to confirm this just by looking, and I will only know if there is a problem if my car starts misfiring after installation. This is not acceptable packaging for such sensitive parts.

I also purchased a "universal" spark plug tool in the same order, but it is 21 mm and does not fit standard automotive spark plugs, which are typically between 14 mm and 16 mm. I do not understand how this can be labeled as universal. Since the spark plugs and the tool were bought together, I would expect some level of compatibility check or at least a warning. As it stands, the tool is useless for my application and a complete waste of money.

Overall, very disappointed with both the packaging and the misleading description of the tool.

I received the package before expected date. Open it up to find a used part. Box looked as it was wet at one time and opened. The fuel pump had figure print of grease on it. Never installed as not sure if it is any good. Why was it returned. Not interested in paying $300.00 for a used part.

Extremely poor service and unacceptable delays in delivering the parts, which caused me a financial loss. No compensation was offered, and I strongly do not recommend this service to anyone

The worst shipping experience I ever have, it took five business days to get from Mississauga to Toronto.when contact them, they said that when the order is ready to ship out I will get an email and it will take 5 to 8 business days. I said I will not be buying from you again

Delivery confirmation via email but no delivery was made and still has not been made
I Have contacted visa to submit a claim

Don't waste your time ordering from here. I paid for rapid delivery, yet it was delivered 2 days later and late in the evening - so 3 days late. When I checked with customer service, Bruce was rude and kept trying to end our chat without answering my questiion: when will it be delivered? He had no clue and did not want to check. Horrible experience. Horrible company.

I chose to have this package delivered to the back door as the front door is not my unit in my house, the delivery driver didnt listen or read the instructions, left it in the front which faces the road and my package was stolen. I was told i would get a response is 24-48 hours from sunday, its now thursday with no answer still. Doubt ill order from here again.

These guys delivered my parts to the wrong address and instead of being proactive to get me what I need fast I've been in an email loop waiting days for a response. It's been over a week since I've brought this up and still no resolution.

A duplicate order was processed by PartsAvatar and now I am having trouble getting contact with the retailer.

Parts Avatar Parts lookup tool returns Parts that are incompatible. They then take now ownership for the error and you are stuck footing a retun bill AND the massive inconvenience