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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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They look exactly like what I ordered but haven't had time to put them on the truck yet. Good delivery time great prices.
These guys are a total scam. Do not order from them. They take payments through paypal but don't ship the product. They have no phone number but only an online chat, who tell you either (a) yeah yeah we shipped it - only they can't give you a tracking number, or (b) they tell you sorry the part is out of stock and we'll ship it when it arrives. They have no customer service options. It took me 4 days to get a tracking number - which after calling Purolator turns out was just the shipping label they printed up after I called them to ask where my package was. It's been 2 weeks and they cannot confirm anything other than they took my money.
Hi NC,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Ordered a brake caliper. The emailed order confirmation stated that an invoice and return shipping instructions for the old core would be with the shipment. This didn't happen.
The person conducting " live chat " is of no help and will not provide a phone number.
Stick with you local suppliers, then you can actually talk to someone for resolution
Hi Lloyd,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Couple were really fast and couple slow but overall good exsperience. Will order more parts in future
Hi Jason,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Website is easy to navigate, and is thorough. Pricing is reasonable compared to the
Large US websites. Delivery was timely and correct.
Hi Joseph,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Order took over 2 weeks to arrive via Canada Post I ordered a timing bet/ water pump kit advertised marked down from $131 to $46.56. Only received the timing belt and tensioner. After an enquiry I was told it was a mistake. The water pump doesn't come with the kit. No offer to correct the mistake. Website still lists it coming with a water pump!
Hi David,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Easy search, parts as described, fast delivery. Will definitely use again. Thanks you. Thank you. Thank you
Hi Jeff,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Fast shipping and item as expected. Would recommend
Hi Gabriel,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Hi Moira,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Exceptional part quality, and speedy delivery, will definitely be ordering from them again
Hi Steve,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I would give zero stars if I could. THEY ARE THEIVES. They told me a part was for my car and it was not. Then they changed me $200 to return it. They knew it was wrong part this did this to rob me. DISGUSTING COMPANY.
Hi CW,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Bought some air filters, oil filter, and a PCV valve for our vehicles. Prices are very competitive for brand name parts. Items came quickly and as described. I prefer to use Partsavatar over Rockauto whenever I can and free shipping over $75 is great
Hi David,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Très bon service très satisfaite merci …. Reçu dans un délai raisonnable et les pièces allait vraiment sur ma voiture …..
Hi Lynda,
Merci beaucoup pour cet avis 5 étoiles. Nous apprécions vraiment que vous soyez un client et que vous nous aidiez à faire connaître notre société. Nous sommes là pour vous à tout moment. Nous partagerons cela avec l'équipe pour leur faire savoir qu'il faut continuer ce travail incroyable.
Partsavatar responded to my emails within a couple of hours. John provided excellent customer care. Cheers!
Hi Alfred,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Service rapide et pièces de qualité. Commande facile via Paypal. Vraiment moins cher que pieces auto NAPA qui ne font pas d'escompte aux gens. Ca vaut la peine de magasiner sur le site car il y a beaucoup de choix de pieces de différentes qualités sur le site Part Avatar. Livraison en 2-3 jours ouvrable en Montérégie. Plus rapide que US. Pas de frais de transport c'est un +++.
Hi Yoan,
Nous vous remercions pour vos impressions. Nous l'apprécions vraiment. Chez PartsAvatar, nous travaillons dur pour satisfaire nos clients, et c'est toujours agréable de savoir que nous avons atteint notre objectif. Nous espérons également vous servir à l'avenir!
Purchased wiper blades on discount and they did not sit flat on my windshield. Had to buy more expensive ones.
Hi Scott,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Works perfect and came quickly with a short order period i am very happy with the overall experience
Hi Ken,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I ordered front brake pads and rotors, a caliper, shocks, and bearings for my Chev pickup. On entering the year, model, and engine size, a list of parts shows up that says in big green letters "This part fits your vehicle". It really means MAYBE! When it turned out that some of them did NOT fit my vehicle, I was told that it was my mistake so they won't cover the cost of return shipping. Shipping rotors is about the cost of the rotors so too bad for me. They actually said, quote: "Also, we never want to disappoint our customers but in this case, we are abiding by our company policy." They kept telling me it was all my fault for selecting the wrong part, and hiding behind that word "policy". They use that word a lot, in every chat. Total impasse. Then, they told me I had selected the wrong brake pads as well, as my vehicle is 5600 pounds and not 7200 pounds GVW. I gave them the link to the manufacturer's website showing there is no difference... and of course when I received them, they did fit. They absolutely refuse to take responsibility for the fact that there website can lead you to order the wrong parts, and hence won't cover the cost of return shipping. Note also on core returns (the caliper in my case), the customer gets to pay for shipping too, so, might as well chuck it in the landfill.
Beware beware beware.
Oh also shipping is very slow. Maybe they have a policy about that, I don't know. Before they quickly try and blame the shipping company, I am talking about how long it takes them to get parts out their door, not the time in transit.
Hi Jim,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Very good price and fast delivery. Good fitment. Only time will tell about Quality.
Hi Brian,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Service was ok and sounded good with help to get proper part witch was right part but for wrong year of car,, Delivery was to be 2 weeks and was a month,, Cost me more money to have part replaced and fixed for it would work on my car cause of wrong part year sent by Avatar,,
Hi Robert,
We are very sorry for the inconvenience you had to face. The feedback has been shared with the concerned department so that none of our customers faces this issue again. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laverne,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.