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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered parts and returned them to find out they charge restocking fees, when its says 100 percent refund in bold. Even when you print out the RMA is does not say anything about restocking fee SCAM
Package boxes no where heavy enough to withstand handling. Parts got here without damage. I ordered rotors ang calipers for a truck. So no real surprise that the boxes failed.
Hi Don,
We are glad to know your experience in doing business with us. Thank you for your feedback! We are looking forward to doing business with you again.
Hi Brian,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Excellent service, parts for my truck fit perfectly, price cannot be beat, anywhere else! Shipping was really fast!
Hi Jason,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I received 2 wheel cylinders and one came with a hole in the bag and the port seal was removed. How do I know if something didn't make into the inside of the wheel cylinder? Not impressed...
Hi Mike,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Prix concurentiels
Bonne qualite
Service rapide
Vous etes mon nouveau fournisseur
Hi Rene,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Hi Gerard,
We are glad to know your experience in doing business with us. Thank you for your feedback! We are looking forward to doing business with you again.
Ordering process was super easy and I received the part on the delivery date I was told. Excellent price. Thankyou!
Hi Russ,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I mistakenly ordered the wrong part but the part arrived within a week and in excellent condition so very quick. Their return process is flawless, the support team were very helpful on instructing me with the steps to the return and answered within hours. Got my money back and bought the good part they recommend me since these are usually the cheapest part in Canada.
Hi Adam,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Hi Jeff,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Great prices and hustle free transaction. I ordered 2 engine and 2 cabin air filters for regular maintenance, on my 2013 Cayenne
Hi Lech,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
First time ordering parts from these guys and i can say that i was very satisfied. All the lights fit to specification according to the site and there online service was helpful. I will be ordering off hear in the future.
Hi Nikone,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Hi Audrey,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
My order arrived with the correct parts. Service was excellent. Very happy with the entire process. Descriptions and ease of using site are excellent.
Hi Ian,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Parts were least expensive but plan on waiting on them
Hi CC,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us
Very satisfied. Correct part, works as intended. Came fast, excellent price.
Hi Greg,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I have told an awful lot of people about your service. We have been extremely happy with the delivery time, and, unlike your competitors, in most cases you don't charge for delivery, also your prices are amazing... (don't let it get to your head and start raising the price is now folks)... Every part I bought fit as it should that's five stars as far as I'm concerned!
Hi David,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Bought a bunch of brake parts and tuneup parts for my van. A week later half the brake parts and half the tuneup parts arrived. But not enough to do either job. 2 weeks go by and the rest doesnt show. I email customers service and am told will arrive by the 28th. A week after that I again talk to customer service who finally provide a tracking number. Check tracking and parts werent even shipped until AFTER they were supposed to be at my house. I was obviously angry with being lied to and asked for a refund on parts or at least a rebate. Consistently told told to just wait til parts arrive. Its now another week and a half later and still no pkg... I bought all my parts at local store and have done all the work and now driving the vehicle. Never using PartsAvatar again! Now to fight to get my money back...
Hi Aidan,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I ordered 2 struts for my car, and they were delivered with in a few days. Zero hassle and got the right parts the first time.
Hi Dana,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
For the most part, their prices are good. However, shipping is terrible. On their website, they state, shipping within 36 hours. I have ordered from Parts Avatar several times and it is generally at least 4 days from the time you place your order until it is shipped. Shipping is usually by Purolator and these people are even slower than Canada Post. If you order from Parts Avatar, expect to wait at least 2 weeks before you receive it.
Hi Francis,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steven,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.