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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
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I ordered 2 front wheel hubs. Only 1 was shipped but the order was marked as shipping in full indicating PA thought that the order was complete. I placed the ordered on a Sunday, didn't get confirmation of an accepted order or when item would be shipped until I contacted PA. I received the first package 10 days after placing the order - not 2-4 days as shown on the web site. I contacted PA to indicate I only received 1 item and was told that the "concerned department" would get back to me. They didn't. I contacted PA to find out what the status of my 2nd item was. Later I found out another delay in shipping. I finally received the item after waiting another week. Not impressed with my first order from PA.
Parts fit great
Delivered to door really quickly
I was surprised on how easy it was to order and get everything I needed
Hi Eric,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
It's a great place to buy parts. They have some great prices and fast delivery. Will continue to shop there.
Hi Gary,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I recently ordered two parts and only received one, yet I was billed for both. I did the "live chat" twice and was told both times that my part was on its way. Days later I received an email requesting me to rate Parts Avatar. Attached to this email was an email advising me my part was in another warehouse and it would be an additional 6 days before it was shipped to me. I never received the email and I needed the part promptly so I did the "live chat" once again. The representative was not helpful at all and did not offer to make things right. I canceled the second item and contacted VISA to put a stop on the payment for the item I never received. I will not order from this company again, don't trust them!
Hi Robert,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
A part was ordered and not received. When I contacted customer service it took over 24 hours to confirm the part wasn't shipped because it wasn't in stock. Then took another 48 hours to just be offered a refund. Communication would be better received before an order is shipped if there is a stock issue.
Hi Estevan,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Everything arrived fast and fit perfectly on my 2018 Audi A4. Great experience!
Hi Anthony,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Took 8 days to ship order
Shipped it because l was cancelling the order
Then they shipped within 2 orders
Gave me a 5 percent rebate but have never got it back on my credit card
Hi Chris,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Hi Yves,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I was happy that Avatar was able to provide a replacement rear view mirror for my 1986 Chevy, just like the original, and reasonably priced!
Hi Dave,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Hi Alain,
We are glad to know your experience in doing business with us. Thank you for your feedback!
This is supposed to be the replacement to Rock Auto it's not even remotely close. It's been 11 days and my parts still have not even shipped out yet. No email updates nothing, I ordered from Rock Auto my parts came from Texas and were delivered in 4 days to Windsor Ont. Canada.
Hi Mike,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
It was a simple request for new fan to replace the noisy one in my 2012 Dodge RAM. Ordering on-line was simple and straightforward and part arrived pronto via Canada Post. I prefer Canada Post as pickup is just so simple.
Hi Wes,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Ordered an A/F sensor for my sportage. Fits perfect reset my error code. Job completed. Saved Lot of cash ordering here
Hi Scott,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
They're fine as long as you get the correct parts. They sent me the correct rotors but the wrong pads. Tried to get pre-paid shipping label and have been going around and around with customer service. Terrible.
Hi Jack,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
All was as described and was shipped fast, easy install and worked well.
Hi Al,
We are glad to know your experience in doing business with us. Thank you for your feedback!
First time placing an order. Quick response from customer service when I had to ask for part verification and part was recieved exactly as noted on time. Highly recommend them to all and will order thru them again. Thanx Parts Avatar
Hi Steve,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Ran into slight problem but rectified quickly at no additional expense to me.
Hi Brian,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
I was sent the wrong item. After waiting and waiting im told someone will get back to me but that they can't send me the part I paid for because I got this. Absolutely pathetic I would genuinely like to fist fight the manager.
Hi Michael,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
The parts were top quality and arrived, lest than a week.
Same parts at Chrysler much more costly.
Hi Kenneth,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
I am very glad to visit your official site. I often use your services. Thank you for your professionalism.
Hi Martin,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brian,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.