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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I'm using PartsAvatar for a long time. Level of service is always good or great. Prices are very good. I'm fully satisfied with parts that I have bought from PartsAvatar.
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Shipping / delivery took longer than expected. Parts appear to be what was ordered.
Hi,
Thank you for taking out time to review us. We would like to inform you that ground shipping usually takes 5-8 days for delivery. As checked, your order was delivered within the same time frame. Please feel free to reach out to us at [email protected] or on Live Chat if you still have any issue, we will resolve it for you. Your feedback is valuable to us. Thank you for sharing it.
Hi,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
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Thank you for sharing your feedback. Looking forward to seeing you again soon.
Be precise as there is no removing to adjust! Man does it grab! I was alone so a little tricky installing bug shield! I would try next time removing tape on one side only to position! Looks great!
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
I ordered this item on a Sunday. I put in a cancellation request immediately after ordering when I noticed a shipping charge. I hadn't noticed a shipping charge indicated elsewhere in the ordering process and only saw it after the invoice was generated.
When I requested a cancellation, the response generated was ".the order is being processed, we will do our best to cancel it…" or something to that effect.
Since I cancelled within:30 minutes of ordering, I presumed that only because it was a Sunday, that I didn't get a definitive confirmation of the order cancellation. I was highly annoyed to receive a confirmation of shipment on Tuesday (Apr 2nd) along with the 'unable to cancel now 'on the order status update page.
I live near the US border and many other options (including retail) than your service. Your business will now be moved to the bottom of my list, and used as a last resort.
Hi,
We are sorry that your experience did not meet your expectations. It was an uncommon instance. As we have checked, your case has been escalated and our team has reached out to you over mail to help you. Please share the required details with them and we will definitely resolve your issue.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
It was clearly written on my address to deliver to rear entrance.
It was not packed, only bubble wrapped at the ends of the pipes and not wrapped at all around the full unit itself.
It was left standing upright at the front of the house where it could have easily been stolen.
Unimpressed with the delivery of the unit, Missing instructions on the address.
Thus 3 of 5 stars.
Unit looks good but thankfully no damage as I can see.
Hi,
Thank you for taking out time for review us. We apologize for the caused inconvenience. Please rest assured that your feedback is duly noted and has been shared with the concerned team. Please feel free to reach out to us at We will definitely take care that [email protected] or on Live Chat if you still have any issues, we will be happy to resolve it for you. Your feedback is valuable to us. Thank you for sharing it.
Ordered 2 bolts from Partsavatar Mar 6. Charged $16 for delivery. 4 wks later we found them.Why not mail?
Hi,
We are sorry that your experience did not meet your expectations. As we have checked, your case has been escalated and our team has reached out to you over mail to help you. Please rest assured that your feedback is duly noted. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
Produit de remplacement conforme et adéquat, reçu en bon état dans un emballage convenable pour le garder intact.
Hi,
Really great to hear about your shopping experience with us. We hope to do business with you again.
Web site with very user friendly layout, very intuitive - no issue with navigating
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Très bien. Et j'apprécie d'avoir un site WEB bilingue (français/anglais).
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Searched for what I wanted and ordered. Very simple and easy process for what I needed.
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
Easy to find part needed, received in the expected time. Great service when I asked questions. Would shop here again.
Hi,
We are really happy to hear about your shopping experience with us. Hoping to do business with you again in the future!
The strut for my Volvo xc70 did fit perfectly and I could complete the repair job.
Hi,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Very efficient. Product was delivered rapidly at my door. Easy to order on the web site.
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
It was fine but ihave not installed it yet, I have not had a problem before and don't expect one now.
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Great experience overall! Really fast delivery! First time using the service but won't be my last!
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.