NAPA Auto PartsReviews 198

You should be very proud of your committed work force at this location from Michele who is phenomenal at getting the parts correct Blame, Harry, Karen and the driver's who immediately gets me the parts to me as I need them.

I get nothing short of first class service with a smile and they work hard finding the parts I need and if they don't have it stocked it's here the next day by 11 am great job guys will be doing buissiness for many years into the future thank you very much

NO HONEST APOPKA, FL STORE
# *******
GLENN JOINER & SON INC.
250 E. 3rd St.
Apopka, FL *******
Ph. *******222

Paint dept.:
I do not recommend buying paintings
They do not guarantee the same color
NO Returns
They steal your MONEY
I WILL NEVER BUY IN THIS STORE
BBB SHOULD CLOSE THE STORE...

I was given a specific day my parts would show up only to find out NAPA lied. I was told they now won't be here when needed. Rather than expediting them, I'm going to have to send them back when they eventually show up. DO NOT BUY FROM NAPA. UNRELIABLE!

Ordered a voltage regulator from Napa website. The regulator was bad. I advised that I wanted to return the part for a refund. They told me to take a pic of it and send it to them in a email. I did so. Next day I get a email stating my return authorization has been canceled. So I call them back and ask why. They said it was because I "attached" the picture instead of just having it in the body of the email. They never told me not to send the pic as a attachment. So they re-opened my return request again and i sent the pic as they wanted me to. Next day I get a shipping label and i send it back. 4 days later they received the part, as per tracking number. I wait till following week to call and verify they got the part and when can i expect refund. It was mon. And they told me by Fri, of this week I will have my refund back on my credit card. OK, so Fri. Comes and goes and still not credit do I see. So i call them again, they say give it a few more days because they have to hear back from the front office. So I wait another 4 days and nothing. At this point I call my credit card company and tell them napa has the part, but they are not refunding my money. My credit card company opened a case on Napa. 2 days later I "magically" receive a email from napa saying my refund has been approved and is on it's way. So, I had to play hardball with them to get my refund back. Overall it took 2 1/2 weeks AFTER they had the defective part in their hands to refund my money. Not acceptable. Let me add, after all this, i went to a napa store in person and purchased another voltage regulator so that it would be easier to return in case it did not work. I installed it and it does not work either. So 2 bad parts from napa. I than ordered one from amazon and it works great. So, between Napa's low quality parts and their send in return policy for parts ordered online, NAPA is not a good place to deal with anymore. Buyer beware

Bought expensive battery dead after few days. They done take it back if you dont have the actual receipt. Credit card proof doesnt work. Suggest autouzone or alike w fantastic responsible return policy

I'm a big fan of Napa I always buy parts from Napa for the last 10+ years but every time I come to Decatur and desert inn location here in Vegas this guy name David he's very bad at costumer service if you come back with a warranty or an return he doesn't want to do it for you he always mad and talk bad at you hate this place now Napa owner should fire this guy.

Small town stores seem to have better educated and more knowledgeable employees. Male or female doesn't seem to matter.

Went to Napa in Pasco Wa. Got great service and help with headlight from Kelly. Light works now $ 11.00 new bulb and contact cleaner

I see that the company doesn't respond to reviews. I had a bad online ordering experience but it's apparently not worth the time explaining it. This company is horrible and their IT persons are lazy and quite possibly amateurs.

Reading so many negative reviews significantly influences my plans in the future to use NAPA. This is disappointing. My initial impressions of Napa had a good reputation. I was wrong. NAPA, you have a problem!

HORRIBLE experience. I purchased 6 oil sample kits from NAPA store on December 7. I submitted 5 to Atlanta for oil analysis via UPS on Dec 10,2022. They were received on Dec 13,2022. I called today as I have not received the reports. After a run around and dealing with an offshore call center i get in touch with ALS Triology in Atlanta. They tell me that NAPA has not paid their bill and are not doing any analysis until they are paid the back funds they are owed. What a way to do business. I contacted a marina in Morehead City and they had the same experience in December. I want the analysis that i paid for. I can not wait to write an article to the local newspaper editorial department about my experience. Please help me rectify my situation before i am forced to do this. Thanks

NAPA recently bought two of our local family owned auto parts stores. Which have been operating since 1958. NAPA is horrible at getting parts to customers. I'll be taking my business elsewhere.

Bad online payment process. Confusing setup. Invoices and statement are both listed as options to pay - such that a person could process a payment for both. Prior bill pay process was much better than this garbage. Last month - set to process a payment at 3:30pm on the 10th - to take advantage of the payment discount. Site would not allow the discount after 3pm on the due date. Get with the rest of the world! Continued poor service with Napa!

Two bad rebuilt master cylinders not my fault. I was treated poorly by the clerk Brent at store zip *******. Bad enought not to never return after 13 years! BEWARE! I have the proof!