NAPA Auto PartsReviews 198

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I have been a
Mechanic for many years. I used to buy Napa Auto Parts almost always.
I felt the parts were good quality, although more expensive than
Others. It does not pay to install poor quality parts on a car, they
Come back, and bite you! Unfortunately, a few years ago it
Seems Napa changed their policy on quality. This happened around the
Time they totally changed the on-line site. Around the same
Time, I started looking at Rock Auto on-line. Rock Auto offers each
Part by a few different manufacturers, quality levels, and prices. I
Started noticing that despite Napa still charging higher prices, they
Were now supplying the cheapest, lowest quality parts instead of the
Better quality they were known for. Given that, why would a
Person order from Napa, when Rock Auto is surprisingly lower priced,
And you have a quality level choice. Napa seems to be riding on
Their previous well known name, while keeping the prices artificially
High.

Some prime examples of this is, I purchased a starter
Solenoid, (eckland, Napa's electrical brand), as a preventative
Measure. The third start-up, after installing, the solenoid froze in
The on position, with key off, and kept the starter spinning and
Engaged until I could unhook one battery terminal. Burned up the
Relay, starter, and a couple wires. I purchased a rebuilt
Alternator, took it from the box, and turned it, it felt rough
Turning, as if there was dirt in the bearing race or defective
Bearing components. I purchased Napa's best fuel pump, and it was
Very noisy from day one. I purchased a set of Napa Branded, 2 ton
Each, jack stands. One of them had a defective casting that would not
Allow the stop to lock in place. Although it seemed it locked, when
Weight was applied, it fell. I purchased rebuilt Ford Front
Calipers from Napa, and with in one year, the unplated soft steel
Bleeder screws has rusted solid to the caliper! I heard from a NAPA
Rep, and he said due to competition, quality had to suffer, BUT WAIT,
Isn't quality the whole point. Especialy when still charging the
Higher quality prices.

Last year, we spent $230.00 on wheel bearings at the Napa store in Genoa, Oh. Little did we know that only after a year... ONE YEAR... we would need new ones. Napa sells the worst, most INFERIOR quality wheel bearings on the planet! To add insult to injury, they don't even stand behind the JUNK they trick their customers into buying... they told us that they're only guaranteed for a year. So now we have to buy brand new ones. We're now wishing we'd read the fine print before we put our hard earned money (and our trust) in this ENRON company. $230.00 a year? THIS PLACE IS A SCAM! A LEGAL SCAM! Stay away from NAPA!

Absolutely horrible horrible customer service I purchased some stuff use my debit card not needing half of what I purchased brought it back to the Waipahu Hawaii store and was told that they could not give me cash back had to go back on the card my argument is it's a debit card you already got your money now I'm inconvenience by having to go home get the card go back there's a solid hour and 15 minutes out of my day gone because of this guess you guys just lost a customer will never deal with O'Reilly's again

If I could put negative stars I would. Workers are $#*!s & are only there to be with their friends. Customer service was trash. I asked for a car key battery and instead of helping me find out what battery I needed, they told me they didn't know what battery I needed. If they don't know how to figure it out... I certainly don't. So now I guess I just have to wait for my car key batteries to die and then I'm completely screwed. Will never go back again. Would rather waste gas and time driving an hour for auto parts than this $#*! hole.

Bought a battery within less than 1 year the battery was dead. I took my car to have a full electrical system check and turns out it was a faulty battery. I had lost my receipt over the 7-8 month period and they refuse (as a company) to resolve this issue even though its THEIR battery that only THEY sell and has a born on date directly on the battery. I have called customer care 3 times and have repeatedly promised a call back from regional, then the district managers that have had no courtesy to actually call me back... Three weeks later here I am still trying to resolve their faulty product

If you come to the store you'll be spending five times what the product is worth online also if you go in there and encounter a white guy with really high shorts and about 45 50 yrs old at the right of the counters this guy will tell you something isn't there and not even offer to order it. Just because he doesn't like the way that you're wearing your pants or something. This guy has done this every time I've gone into the store. I will make it an effort to never buy anything from the store again. I hate napa. This place is doomed because of the internet.

Next time I will use one of their competitors, probably CarQuest. I don't like to deal with businesses that lie because they think they can get away with it. I was sold the wrong merchandise. Napa Auto Parts represented they had what they didn't, then substituted
A bad match. When I tried to get a refund, they cheated me. Yuck.