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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,462 reviews

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California
1 review
0 helpful votes
Follow G L.
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I wanted a second pair of Bose Tenor frames with new prescription for computer use and hours of conference calls every day. Unfortunately, they are discontinued so I ordered Bose Tempo instead. Tempo could not accommodate my strong prescription. I ended up buying the Tenor frame on eBay and ordered just the lenses from Lensabl. Due to the strong prescription, I was unable to install one of the lenses myself. Lensabl helped my install the lens and even paid for shipping. This is my third order and while I had issues with one previous order, Lensabl remade my lenses free of charge that time and I have been super happy with all my orders. Thank you for making it easy to shop for eyeglasses from home!

Date of experience: April 11, 2025
Turkiye
1 review
0 helpful votes
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Yikes Bad experience
April 21, 2025

I ordered a pair of Ray Ban Metas. With prescription transition lenses In error I ordered the wrong size. I reached out immediately to Lensabl. I did not receive a response until the next day when I was told the order was at the lab and too late to change. Not happy!

Date of experience: April 11, 2025
California
1 review
0 helpful votes
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Awesome Sauce!
April 21, 2025

I bought these super cute frames in Spain. I had never used lensabl before, and I was very pleased with how they got my prescription correct!

Date of experience: February 26, 2025
Ohio
1 review
0 helpful votes
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Worst optical experience ever
April 21, 2025

You guys sold me frames that you didn't have in stock, I payed for for expedite shipping literally for nothing. When buying the frames I got offered to add RX lenses, I passed on it, later on, and few days later, I decided to move forward with lenses and return the frames for the service that you offer for lenses to my surprise you guys decided that the frames that I bought from YOU and offered lenses for, were not elegible for your service. After sent you an email someone said they will do it. Days later a different person email me saying you guys couldn't do it. Still took my money for shipping. Everytime In social media in a group for Ray Ban Meta, if someone mentions you company, literally had a bad experience like mine, and if someone mentions your company as an option to get your services I basically tell them my experience making sure they don't have a similar experience like mine.

Date of experience: April 11, 2025
New York
1 review
0 helpful votes
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I was not told that the glasses will have lettering on the glass before ordering. I want a full refund.

Date of experience: April 1, 2025
Henry H. — Lensabl Rep
11 months ago

All progressive lenses come with faint engravings that serve as alignment guides for the prescription. These markings are a standard part of the lens manufacturing process and cannot be fully removed. While they are designed to be subtle and not interfere with vision during everyday wear, they are necessary for ensuring proper functionality.

New York
1 review
0 helpful votes
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Overall satisfaction...
April 21, 2025

Easy website, quick delivery, excellent quality and clarity...
I do wish they had recommended high index lenses for me - one of my lenses is pretty thick - not a dealbreaker though...

Date of experience: February 7, 2025
Michigan
1 review
0 helpful votes
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Good experience
April 21, 2025

Had new prescription transition lenses put on my hunting frames. They were delayed and price was increased after I sent them in due you finding they needed to be shatter proof. Glasses cameras our well.

Date of experience: April 11, 2025
Georgia
1 review
0 helpful votes
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Lensable charged hundreds of dollars and cannot even provide usable lens after remaking the order. I really liked my Oakley clubface frames model OX3102, so I then ordered the same prescription at GlassesUSA.com with immediate excellent success. It is clear lensable does not have the expertise to provide a quality product. Even after re-making the order.
Lenable offered to make the SAME order AGAIN for $151.50, which INCLUDED a 25% discount. How many of you reading this, believe lensable would have magically made this right the THIRD Time? I had already paid over $200 plus lost TWO MONTHS as it took three weeks the First Time from 1/1/2025 to late January and THEN the SECOND lens was received 2/25/2025! I lost hundreds of dollars at lensable and yes I will never order from lensable again.

Date of experience: January 1, 2025
Florida
1 review
2 helpful votes
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They're supposed to send you contacts every 90 days and its AWLAYS late. Literally you don't get what you pay for or what they advertise. And to be honest... many of these positive reviews are ABSOLUTELY generated by AI. Simple sentences which say the same thing over and over. Go to trustpilot, go to Reddit, everyone including myself hates this company. Avoid at all costs.

Date of experience: February 27, 2025
Maryland
1 review
0 helpful votes
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I looked at the raving reviews for Lensabl and decided to send in my favorite pair of sunglasses to get prescription lenses. The lenses were just a dark, basic black. Non-polarized, easy enough. I paid to have the custom color to match my old lenses since I didn't want a change in the color at all. I got back my glasses ruined. The lenses look like tinted glasses? Not dark at all. No protection from the sun when you're outside. They're also this odd blue, grey color. Lensabl does not offer refunds so I am now out the money on the original sunglasses, out the money for the prescription lenses, and had to pay to reorder my original sunglasses since the new ones were unwearable. PLEASE save your money and do not order from this company since they are unwilling to refund when glasses are ruined.

Date of experience: January 19, 2025
New York
2 reviews
2 helpful votes
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Love this service!
January 9, 2025

These guys are so great. I love my old frames but they were discontinued. So, I got an another pair on ebay and lensabl put the glass in, and wah-lah! So happy with the results!

Date of experience: October 28, 2024
New Jersey
1 review
0 helpful votes
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I love the Authentic II
December 27, 2024

The best pair of frames that I've had, love the look & style of rimless frames! So far everything is good, got my doctor to put my prescription in through my insurance! I'll be keeping up with James Oro to see what new frames they come up with & I will consider to buy more frames in the future!

Date of experience: December 16, 2024
Florida
1 review
0 helpful votes
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Fast Delivery
December 3, 2024

First time shopper and I can say it was a smooth process. Glasses came extremely fast and look exactly as show. Prescription was prefect, will definitely shop again

Date of experience: November 22, 2024
Oregon
1 review
0 helpful votes
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Great lenses
November 30, 2024

I like my glasses a lot, happy with the quality, thanks so much.

Date of experience: November 20, 2024
Illinois
1 review
0 helpful votes
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Love my new sunGLASSES
November 28, 2024

This is the first time I've ordered prescription sunglasses and so happy I did! Lensabl and goodr made it easy and they were exactly what I wanted!

Date of experience: November 18, 2024
Arizona
1 review
0 helpful votes
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Greaet experience
November 28, 2024

It was an easy experience, no issues, they sent me a box to send my frames in

Date of experience: November 18, 2024
California
1 review
0 helpful votes
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Everything was fine
November 28, 2024

Everything was fine.no problem at all,I'm very happy with it

Date of experience: November 18, 2024
Michigan
1 review
0 helpful votes
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Great Communications
November 28, 2024

Very good communications throughout the process which made me feel very comfortable with my decision to go with them.

Date of experience: November 18, 2024
Tennessee
1 review
0 helpful votes
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AMAZING QUALITY AND EXPERIENCE!
November 28, 2024

Just like the title of this review, I've received nothing but amazing quality and experience. I've appreciated the communication they gave me, and the transparency. They for-warned me ahead of time that my frames my receive some damage, due to the age of my frames which I've had for the last seven years. I didn't want to get a whole new set, as my frames were in still good condition. I was suggested of this company from my boss, and it was the best decision I've made with my eye sight! When I need new lenses again, I know who I'm going to. Thank you Lensabl!

Date of experience: November 18, 2024
Illinois
1 review
0 helpful votes
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It was smooth
November 27, 2024

Very easy. Everything came on time and the ordering was simple

Date of experience: November 17, 2024