LensablReviews 6,462

I sent in frames for replacement lenses previously and the lens was not in all the way, I tried to push it in but feared breaking them so I left it, only visible anomaly from the part facing my eyes. I needed the glasses and could not send back to fix takes too long to send and return. I had another order where the frames fit well when sent but when returned are way to wide and fall off every time I bend over. Once I get this replacement pair I can send them in. It would be nice if Leasable partnered with a local eye glass store to have adjustments made instead of sending them in. All other orders great.

After being very excited to get Goodr pink frames with my prescription lenses, I received my glasses and could not see properly out of them. I reached out to customer service, not knowing exactly what the issue could be. Apparently my Rx could be single vision or progressive, and I indicated single vision was always what I order. They told me maybe I was the one who made a mistake there was nothing they could do, and no refund would be given. I brought the glasses to my eye doctor, and they measured the lenses and compared against the written prescription. Turns out, single vision vs progressive or not, the lens Rx did not match, therefore my lenses were not done properly. The pupillary distance measurement was incorrect as well. I let customer service know all of this, and they said despite the mistake, the lenses "fall within standard industry tolerance guidelines." I politely asked for a refund because I don't wish to proceed any further with this company. I have been refused a refund and was asked if I would re-measure my pupillary distance and they could remake the lenses. I politely declined because, even if they are remade, the Rx still won't match what I need, and I won't be able to see properly. I don't want new pair, I would just like my money back because these glasses are useless to me now.

I had placed an order and requested a box, but before the order could be completed I started doubting the accuracy of my prescription. So, I went for another eye exam and got a different prescription. I'm still sort of nervous that this will be correct, so I am hoping if it is not that I can get a refund.
But anyway, I paid for the first order, then canceled it, and with no hassle at all, your company refunded it, very courteously.

I placed an order around Black Friday and requested Lensabl to send me a box to ship my existing frames + lenses on Black Friday 11/29. I then experienced radio silence. I once or twice logged into my account, saw that a shipping label had been printed, but nothing else. After I took the time to escalate a case with customer services, I eventually saw a shipping notification some 2 weeks later, after I'd placed the initial order. Fast forward, it took 4 weeks for my order to ship. From cradle to grave, 6 weeks. Roadrunner would have been caught by Wile E. Coyote. Based on this snail pace, I'll use a competitor next time.

Ordered these on 12-01-25, mailed my frames out on 12-09-25, DID NOT receive my order until JANUARY 6th 2026. I usually have a very good experience with lensabl. This time I was disappointed to get my order with one of the lenses not installed. I had to work it into place and now it pops in & out constantly. Not sure what to do at this point. It's my only pair of glasses right now and I can't mail them away or I won't be able to see.

My adult very tech savvy children thought they were ordering prescription sunglasses as a gift for their father. When they arrived, they were not sunglasses. Because the photo on the item has singles lenses, they did not know they needed to call our sunglass material on the order. He already has prescription regular glasses so he doesn't need these, and customer service basically said we had to order and pay for tinted lenses which adds greatly to the expense. So, not happy, has pair of expensive glasses he doesn't need and no sunglasses. I'd be a happy customer if you would just fix this by replacing the lenses.