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EyebuydirectReviews 1,053

4.8

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
247
value
3
shipping
3
quality
976
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7,963 reviews

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Canada
1 review
0 helpful votes
Follow Nina J.
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Very happy with new glasses.
February 26, 2026
Updated review

Easy to order & frequent updates. Great service. Look forward to ordering again in the future.
Great variety in frames & price for every budget.

Date of experience: February 16, 2026

Easy to find what I was looking for
February 1, 2026
Previous review

Easy to find what I was looking for.

Date of experience: January 22, 2026
Canada
1 review
0 helpful votes
Follow Michael E.
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My first prescription Sun glasses
February 24, 2026
Updated review

I was very surprised and Pleased as I did purchase earlier and wasn't sure what I ordered also the view was Amazing and Thank you. I will order again.

Date of experience: February 14, 2026

My ordering went Awesome 👍
January 30, 2026
Previous review

My ordering went Awesome 👍

Date of experience: January 19, 2026
Canada
1 review
0 helpful votes
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Better than expected
February 7, 2026
Updated review

Frames fit well and because I had my old frames that had been from a high end shop I had the accurate size

Date of experience: January 27, 2026

Quick and easy, love how easy it is to shop on your...
January 12, 2026
Previous review

Quick and easy, love how easy it is to shop on your site.

Date of experience: January 2, 2026
Canada
1 review
0 helpful votes
Follow Tracey O.
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I love all the frames and the lenses are amazing
January 31, 2026
Updated review

The staff is very helpful and friendly. I have purchased sunglasses and progressive glasses. My husband purchased new progressive glasses after I bought mine. He is very happy with his glasses as well.

Date of experience: December 28, 2025

This is the best way to order new glasses
January 6, 2026
Previous review

This is the best way to order new glasses

Date of experience: December 27, 2025
Canada
1 review
0 helpful votes
Follow Roch X.
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Qualité rapidité exactitude
January 23, 2026
Updated review

J ai acheter plusieurs lunettes pour moi et membre de ma famille. Toujours très satisfait produit tel que l on voit sur le site tres bien emballé

Date of experience: January 13, 2026

Facile a utiliser
December 26, 2025
Previous review

Facile a utiliser

Date of experience: December 16, 2025
Canada
1 review
0 helpful votes
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Very staisfied
January 12, 2026
Updated review

I am very satisfied with my 2 prescriptions purchased in December 2025. High quality frames and lens also great glasses cases. The delivery was faster! I will highly recomended it to a friends and already have another purchase on my whish list.

Date of experience: January 2, 2026

Hard decisions to choose frame as I like many of them
December 10, 2025
Previous review

Hard decisions to choose frame as I like many of them.

Date of experience: November 29, 2025
Canada
1 review
0 helpful votes
Follow Celine V.
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Exceptionnel
January 11, 2026
Updated review

Livraison ultra rapide.
Les lunettes vertes sont exactement comme sur l'image. Je suis très impressionnée par la qualité de la lunettes vertes. Ma vision a changé et avec ces lunettes, je vois bien.

Date of experience: December 31, 2025

Avec une prescription en main très facile à magasiner!
December 16, 2025
Previous review

Avec une prescription en main très facile à magasiner!

Date of experience: December 6, 2025
Canada
1 review
0 helpful votes
Follow MONICA I.
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Very good customer service
January 10, 2026
Updated review

When I call they are always very helpful and resolve the issue or answer my questions promptly. On my last order, my sunglasses were too small. I tried them on Virtually and looked at the reviews and the pictures of others wearing them and they didn't look small at all. So I don't know what happened, but when I called about it, they were VERY helpful in replacing them right away. My only comment is about Purolator only. The Purolator delivery person didn't even bother to come into our Condo building to deliver the box of 3 pair of glasses. They left them in the entrance way, where we were warned by our Condo Management to be careful that packages that might be left there, because they were getting stolen. Thankfully a neighbor found the box before anyone could steal it and brought it up to us. So, I was only disappointed in Purolator.

Date of experience: December 5, 2025

Awesome as always
December 11, 2025
Previous review

Awesome as always

Date of experience: December 1, 2025
Canada
1 review
0 helpful votes
Follow Marcello Z.
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Great customer attention excellent product
January 10, 2026
Updated review

I being a client for a long time, always had a good experience, I even tried another site for glasses and was not even close to this one

Date of experience: December 31, 2025

Good some problems ordering and removing option like...
December 13, 2025
Previous review

Good some problems ordering and removing option like the water repellent with I could not remove but I order anyways

Date of experience: December 2, 2025
Canada
1 review
0 helpful votes
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Lens
January 8, 2026
Updated review

I like the timing and delivery. The lens is a progressive lens. The quality is not the best.
I have other glasses purchased through this company and am not 100 percent happy with the progressive lens either. I thought this time it might be better but this will probably be the last pair I buy through this company.

Date of experience: December 29, 2025

Easy to use site
December 13, 2025
Previous review

Easy to use site

Date of experience: December 3, 2025
Canada
1 review
0 helpful votes
Follow Bev C.
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Always satisfied
January 7, 2026
Updated review

No matter the issue they are polite never make you feel like you lying by asking loads of questions, you just explain and they resolve the problem.

Date of experience: December 28, 2025

Love everything about this company!
December 13, 2025
Previous review

Love everything about this company!

Date of experience: December 3, 2025
Canada
1 review
0 helpful votes
Follow mika F.
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Confusing order status
January 7, 2026
Updated review

After the order adjustment, the glasses were delivered on a timely manner. However, originally the order status said someone reached out to me, I've never heard from anyone nor got an email. This was very confusing.

Date of experience: December 27, 2025

WHY DO YOU CHARGE FOR SHIPPING, OTHERWISE HAPPY
December 11, 2025
Previous review

WHY DO YOU CHARGE FOR SHIPPING, OTHERWISE HAPPY

Date of experience: November 30, 2025
Canada
1 review
0 helpful votes
Follow Nadine K.
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Great Eyewear at a great price
January 2, 2026
Updated review

Im getting exactly what I need for Eyewear at a great price. Lots of selection and super fast turn around times.

Date of experience: December 23, 2025

Excellent prices
December 9, 2025
Previous review

Excellent prices

Date of experience: November 28, 2025
Canada
1 review
0 helpful votes
Follow Coco I.
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Love Eyebuydirect
January 1, 2026
Updated review

From each person I spoke with over the phone, to the design options, and finally the prescription made, I am absolutely loving Eyebuydirect. I will highly recommend Eyebuydirect to everyone I know.

Date of experience: November 28, 2025

Alma was extremely helpful, knowledgeable and friendly
December 7, 2025
Previous review

Alma was extremely helpful, knowledgeable and friendly. She is a role model for your company. Excellent service, and I would absolutely buy fom Eyebuydirect again, with this high level of service.

Date of experience: November 27, 2025
Arkansas
1 review
0 helpful votes
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Ray m
December 26, 2025
Updated review

Got the product fast and all seemed good. Until today when pushing them back on my nose I hear a click and upond investigation found not ear "pads " on the frame are loose and move an 1/8". Will be investigating how to address with the company.

Date of experience: December 16, 2025

Good overall
November 28, 2025
Previous review

Good overall

Date of experience: November 18, 2025
Canada
1 review
0 helpful votes
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Review
December 26, 2025
Updated review

I been buying glasses from EBD for my family for the last 4 years. I'm very happy with the service and competitive pricing

Date of experience: December 16, 2025

Excellent good service
November 28, 2025
Previous review

Excellent good service

Date of experience: November 18, 2025
Canada
1 review
0 helpful votes
Follow Ardis W.
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Easy and satisfactory service!
December 25, 2025
Updated review

Once receiving the prescription it was easy to enter the information and get exactly what I needed. My first experience ordering glasses online, and the experience was seamless. They fit just as it showed they would and the progressive lenses were perfect.

Date of experience: December 15, 2025

Easy to figure out
November 30, 2025
Previous review

Easy to figure out. My first time shopping online for glasses. I like the "try on" feature.

Date of experience: November 20, 2025
Canada
1 review
0 helpful votes
Follow Mayank H.
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Smooth experience
December 13, 2025
Updated review

Good and smooth experience in buying the glasses online. The size can become an issue but that's the drawback buying it online.

Date of experience: December 3, 2025

Good and smooth website
November 18, 2025
Previous review

Good and smooth website

Date of experience: November 7, 2025
Canada
1 review
0 helpful votes
Follow Karyn U.
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Tout est parfait
December 10, 2025
Updated review

Toujours satisfaite, le site est bien fait, la qualité des produits est très bien et la livraison est rapide

Date of experience: November 30, 2025

Toujours satisfaite
November 15, 2025
Previous review

Toujours satisfaite

Date of experience: November 5, 2025
Canada
1 review
0 helpful votes
Follow Nicholas H.
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Easy Process
December 9, 2025
Updated review

I selected order by prescription because prescription is fairly heavy. I then selected several frames and lens and gradually eliminated glasses I did not want. The order was accepted and a little over a week later I had my glasses with no issues.

Date of experience: November 4, 2025

Glasses are usually spot on
November 14, 2025
Previous review

Glasses are usually spot on. Only worry is sometimes a medium is small and a large is too big on certain frames

Date of experience: November 4, 2025