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business logo of 1-800-GET-LENS

1-800-GET-LENSReviews 2,954

4.4

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.


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1-800-GET-LENS Reviews Summary

The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.

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133 reviews

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Michigan
1 review
0 helpful votes
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The process was easy, I picked out my lenses and submitted my prescription. The prescription was verified and put on file and shipped out immediately. Will order again.

Date of experience: February 27, 2026
Virginia
1 review
0 helpful votes
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Great product
February 25, 2026

The experience was excellent. From the moment they received the order, they were attentive until they finally shipped the product. I am very satisfied with 800contacts.

Date of experience: February 25, 2026
Macao
1 review
0 helpful votes
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1-800-GET-LENS is Great!
February 24, 2026

Sending my prescription and ordering my contact lenses was such a smooth and easy process. It did take a bit for the lenses to ship but they arrived on the exact date that was listed in the order confirmation. If you're looking for a simple and efficient way to get your contact lenses, I would definitely recommend 1-800-GET-LENS!

Date of experience: February 23, 2026
Florida
1 review
0 helpful votes
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Best Option
February 24, 2026

1800getlenses has been the fastest, easiest emergency way to get my contacts in my mailbox compared to all of the other websites with online eye exams i have found.

Date of experience: February 23, 2026
Minnesota
1 review
0 helpful votes
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Good contacts, very expensive though
February 23, 2026

Got the contacts I ordered quickly and well packaged. Only problem was it was around 90$ or so for one box of 6 contacts. Otherwise good experience

Date of experience: February 13, 2026
Texas
1 review
0 helpful votes
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Good experience re-purchase
February 23, 2026

I have issues that make it necessary for me to reorder more than most. 1800-Get-Lens makes this a fairly seemless process and I'll probably order again very soon to make sure I have backups available.

Date of experience: February 23, 2026
Missouri
1 review
0 helpful votes
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M
February 22, 2026

...

Date of experience: February 22, 2026
California
1 review
0 helpful votes
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I was very disappointed with my experience ordering from 1-800-GET-LENS. I provided them with correct information for my doctor, but they had trouble with faxing other end. This caused them to stop processing my order but they never sent me a status update. I only found out once I called them to check on the order. But that was a week later, after it should have already been in transit. Only once I called did they call the doctor at the number I provided, so the processing timeline started all over again. I was upset that they never communicated to me about the delay and then refused to expedite shipping to offset the delay that their negligence caused. They apologized profusely and stated I should I have been notified, but took no responsibility to correct their oversight. I don't like giving business to companies that don't value customer satisfaction, so never again will I order from them.

Date of experience: January 6, 2026
Virginia
1 review
0 helpful votes
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Took my rent money
December 13, 2025

I saw the price and I decided not to buy. They waited till the money went into my account and they took the money anyway 😞 without my approval

Date of experience: December 13, 2025
Texas
1 review
0 helpful votes
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Took to long coukd not see
December 11, 2025

I ordered contacts and it would of been nice knowing that they were going to have to order them for me I would of gone with a different brand that was in stock I had to go without seeing for a few days as my other contacts had to be changed had them in to long

Date of experience: December 11, 2025
New Hampshire
1 review
0 helpful votes
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Slow delivery
December 11, 2025

It took almost 3-4 weeks before receiving my contacts... I'm glad I wasn't in a rush for them. Processing orders should be a lot faster.
Thank you

Date of experience: December 2, 2025
Iowa
1 review
0 helpful votes
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Nice lenses
December 11, 2025

The contact lenses from 1-800-GET-LENS were easy to order, arrived quickly, and the price was just right. And the lenses are comfortable! It is a win all the way around!

Date of experience: December 10, 2025
Minnesota
1 review
0 helpful votes
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Review
December 10, 2025

Took a long time to get them and no delivery updates. With winter they could freeze

Date of experience: December 10, 2025
Colorado
1 review
0 helpful votes
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Math doesn't math
December 10, 2025

On the website, the price per box was stated at $65 per box. The final total for 2 boxes was $260 still trying to figure out how that math, math's.

Date of experience: December 9, 2025
Florida
1 review
0 helpful votes
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I ordered my contacts November 7th.
I recieved them 3 days ago (December 5th) AFTER I was told my ordered was canceled. Glad I got the contacts, disappointed they took an entire MONTH to arrive. Will be sticking with 1 800 contacts.

Date of experience: December 8, 2025
Washington
1 review
0 helpful votes
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I received my contact lens, but the lens had no prescription to them, no power. When I put the contact lens on, my vision is as if there were no lens in at all.

There appears to be a manufacturing defect with my order.

Date of experience: December 2, 2025
Florida
1 review
0 helpful votes
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I was able to order my contacts successfully and got the order delivered to home. This saved time and money for me and I am pleased the order arrived quickly.

Date of experience: December 2, 2025
Colorado
1 review
0 helpful votes
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Took a long time
December 2, 2025

It took about a month for me to get my order. I was told that you had to order my lenses from somewhere. Interesting that you don't have them on hand.

Date of experience: December 2, 2025
Florida
1 review
0 helpful votes
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Wrong lenses delivered.
December 2, 2025

I need lenses for astigmatism but got normal lenses. I opened the box before I realized they were the wrong type, so they are not returnable.

Date of experience: December 2, 2025
Colorado
1 review
0 helpful votes
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Delayed shipping
December 1, 2025

Although I understand shortages of supply. This last order took an unusually long time to deliver. Hopefully it was a one time experience. Last order was fast.

Date of experience: December 1, 2025