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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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When ordering your contacts make sure you have the prescription, if you don't they can confirm with your doctor. Cool feature 😎 👌
Came in a timely manner however I didn't receive exactly what I was expecting. The 4 boxes were for one eye and none for the other.
Originally thought I had clicked on a very similar online contact store that I already had an account for so I was confused at first when I couldn't sign in. Then my prescription wouldn't upload so I just left it up to the company and didn't hear from them for a few days before they emailed asking for information I had already provided so they could reach out to my Dr directly. Then when my contacts were shipped I did not get a tracking number. Just kind of a "they'll get there when they get there"
Hi there. My doctor realized the prescription was wrong and denied this order. I went ahead and reordered for the doctors office. But you still sent me contacts that I don't want.
Just had my prescription renewed and it was super simple to update on the website and order new contacts. Can't beat the speed and convenience anywhere else. 👍
Why are you making a customer that gave you a five star review fill out questions to submit it.
No available option to expedite order quickly. Otherwise shipping and delivery is good.
After what I think was a long wait, the contacts I received do not match my prescription. Also, I didn't receive information about how to get the rebate.
Fast shipping, cheaper options, will use again thank you
First time user and was easy to navigate the website. Received my contacts quickly as well.
I think your fees are ridiculous I had a script and paid twice as much as if I had gone back to the doctor with my insurance so I don't think I'll be ordering again
I uploaded the wrong prescription on accident and it was super difficult to correct that. There was nothing I could change about my order after I submitted it. The person at the help number was great. The order arrived quickly and was correct.
I do not like the fact that when I clicked on the email my merchandise was reordered automatically without allowing me to review or modify the order.
For instance, I do not like rebates. They are cumbersome to claim, take an inordinate amount of time, and half of the time get "lost" or denied over a petty issue. I would have rather ordered 2 boxes only, for full price, then be issued 4 boxes with a now long and tedious rebate to claim.
Other than that, the order came correctly and quickly. But you need to quit "automatic" reorders or I will no longer be using your service.
Deborah Griffin
Wonderful experience would recommend to anyone! Shipping is fast and cost for contacts is cheaper than buying from the actual eye doctor in my opinion!
Very expensive. Could have ordered from eye doctor for cheaper. I dont know if mail in rebate is from 1800get lens but it is much more of a hassle. Other rebates I have had recently were done digitally, removing the need to send paper through USPS in what is now a paperless world.
The product and service are fine. However, the price per box advertised at the item level and the total that showed in the cart were very different.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members