On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This is my 4th pair of glasses from Eyebuydirect. Always a happy customer! I will definitely be back for another pair.
Love the site! Easy to navigate, prices are great. This is my 3rd pair of glasses. Thanks!
Fast shipping, great cheap glasses. 100% satisfied! Took like 13 days to recieve them after i ordered them.
Had agreat experience, customer service was great to deal with. Recommend 100% Lots of great styles and sales
Ordering is so easy once you find the frame you like... that's the hard part! I love the frames I chose; they fit really well and look great.
So many choices but I finally landed on one!
It came a little earlier than the date projected, so zi was very happy because I had lost mine.
I am satisfied with the quality of the glasses.
Easy to order and fast shipping. Got my prescription right unlike other companies. I will most likely buy from here again in the future.
New to this site. I hope these glasses look great on me and that they get the lenses right unlike other companies. I'm excited to receive them.
Je suis agréablement surprise de l'excellent service obtenu. J'ai trouvé où faire mes achats de lunettes à vie. 🧡
Service excellent! Rapide et courtois.
Bonne qualité du produit.
Interesting and welcoming. Easy to follow through and having the right specifications. It is highly recommended.
Receive them quicker than anticipated and they are great quality! Definitely going to be adding to my collection now that I know they fit so well
So easy, felt like scrolling on Instagram
Facile à commander, bon prix, beaucoup de choix. Les mêmes lunettes chez un optométriste coûte 5 x plus cher
Glasses look perfect, i previously had a pair with black tinted lenses but those were unfortunately stolen so i bought a new pair with pink tint and love them!
Very easy to order. Came in on time and fits perfectly. I am looking at sunglasses for now but will not be my last purchase.
The ordering was easy, and they kept me updated throughout the whole process, from ordering to delivery. The glasses fit very well, and are comfortable to wear
It was nice to try on before purchase. I have had them for a few weeks and they are a bit tight. Sucking it up for now, but I am wondering how to adjust.
Will be able to answer better after glasses arrive :)
Canada Post lost my original order. EyeBuyDircet replaced the order immediately. These are my first bifocals (progressive) and they are great. I highly recommend getting yours glasses at EyeBuyDirect. Customer service is phenomenal. Prices are great. What more could you ask for.
Great selection and prices for progressives! Don't think i could buy anywhere else now. Unfortunately they were off a little so had to return them for exchange. Waiting on the new pair!
I could not use the promo code that I was texted which was extremely frustrating, but eventually found a code in my account.
Fast delivering and my eyeglasses are very comfortable too. And I'll keep ordering my eyeglasses for myself and my family.
The polorizing technology is amazing! As soon as It detects uv it's instantly tinted. It's cool. The glasses overall are nice to!
It's easy to navigate and find what you are looking for through the filter option
Experience was easy enough - this was a return, as the original pair did not fit well. Chat was very helpful in helping me find a new pair that fit, and then process the order.
Sometimes the try on feature - the colours of the glasses don't look like they should
The quality of the frames and lenses really surprised me even though my daughter had already bought 3 pair and loved them. I received them in less than 2 weeks. I would recommend EYEbuyDirect to anyone. I'm waiting for my next pair to arrive early this week. A friend of mine got new glasses for over 900$
I could get 9 pair and get change back from EYEbuyDirect
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account