I have ordered over 15 pairs of glasses over many years and all have been good quality however one pair in my most recent order had a wonky hinge that lost its ability to stay hold the arm open.
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Their customer service was the most helpful and caring when I purchased my third pair of glasses. I have only a positive experience to share and will guarantee that my future eye wear purchases will be from iLookGlasses. Thanks to the entire team of experts here for a great pair of fitting glasses.
Very satisfied with product what I really liked was that they continually remind you of what you ordered in case it didn't look right, price was very reasonable, what purchase again?
Ordered these to be my backup and now they are my main glasses. Prescription seems more accurate than the ones I bought from the optical store. $205 vs $900.
The customer service is outstanding. They ensured I was purchasing the correct sized frames when I inadvertently ordered ones that would have been to small.
Have always had great service and products come quick and are great. Repeat customer for a few years
Easily navigable website, great follow-up after order submission, quick manufacture turn-around and good quality product! Very happy customer!
No comment it's too bad there are mistakes made by everyone
Bonne qualité livraison rapide et très bonne service avant et après vente, bonne communication professionnelles vous aurez pour votre argent et plus! Merci outlook glasses!
It was good. The product is exactly what I ordered and the delivery was pretty fast. Also you can't beat the price.
Excellent service and help to make sure everything was correctly entered and helped with returns etc directly to.
The shopping experience was good not overly happy with the glasses I received
I have bought many pairs of glasses from iLOOK and have never been disappointed. The prescriptions are always accurate and the frames are great quality. You can not beat the price and service. Highly recommended.
Glasses at the right price that fit perfectly and look great
Thank you for confirming all my prescription details and answering all my questions. I appreciate the quick help and my glasses are great!
The choices of eye wear, the prices, the Canadian-made product, and the customer service are spectacular.
The glasses I ordered the second time were smaller than first order. It was nice for someone to check and confirm with me that they would be the right fit.
Excellent fit... prompt delivery, lenses made to proper prescription
Didn't get the frames I wanted... the frames I got dont fit my face probably
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by your original frame selection being out of stock! We always want you to love the way your glasses look and fit. We are reaching out to you directly via email to arrange a free exchange for a frame that fits your face perfectly, and we would be more than happy to provide personalized recommendations based on your size preferences! We look forward to hearing back from you via email.
I was overwhelmed mostly because there were so many similar frames; so hard to choose. I guess it's not much worse than an actual store. It took me awhile to figure out the process but now I'm sure my next pair will be online. The Rx was perfect which is saying something as a lot of the times it gets mixed up at a physical store. One thing I will do next time is have my optometrist do the pupil measuring for me just to be sure.
Not sure why specific search categories are offered but they don't work as they used to. Seems like only one category will function at a time. Very frustrating.
Thank you so much for taking the time to share your feedback and for giving us top marks on our product quality and service! We are sorry to hear that the search filters on our website caused you frustration while browsing. We are reaching out to you directly to learn a bit more about which specific search categories gave you trouble so our web development team can fix them right away. We really appreciate you bringing this to our attention so we can keep improving your shopping experience!
Received three pairs of glasses and was very happy with the quality of the frames and the speed in which I received the products. Very efficient, easy to order and will be my go to company in the future for new frames and lenses. Highly recommended!
Thank you for sharing your feedback with us. While we are glad to hear you enjoyed the shopping experience, we are truly sorry to learn that you aren't completely happy with your glasses! We hold our products to high quality standards and want every customer to love their pair. We are reaching out to you directly via email to learn more about what went wrong and how we can make this right for you. We look forward to hearing from you soon!