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iLookGlasses has a rating of 4.7 stars from 1,095 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
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The side -to-side size is not quite accurate, however, useable.
The service I received was great and I appreciate the fact that it is a Canadian company!
I order 2 pair of glasses; one for computer and one with Progressive lens. It is the first time I had used computer glasses and they are amazing; also, the progressive lens work great for driving and for any distance vision. The one small issue I had was that neither pair worked well for reading ((which is probably my fault). I changed the lens in one of my old pairs of glasses to reading lens. Now I have glasses for every occasion.
Thank you iLookGlasses!
Le lendemain de ma commande, on m'informe qu'un des deux modèles que j'avais choisis n'était plus disponible et que je devais en choisir un autre. Ce que je fais donc. Pourquoi avoir initialement pris ma commande dans ce cas? Après cette première étape, trois semaines d'attente avant d'avoir des nouvelles… Suis-je déçu? Oui…
Within 2 hours I got a call asking if I was sure about the frame size I choose for one of my choices.
These new glasses are much better than I expected. I priced glasses in my town and the cost was nearly 800$ per pair. I received a great discounto with iLook. The progression in the lenses is perfect. I recommended the firm to two other people.
Just great glasses for not much money. I had to reselect my second pair of frames, as they were out of stock or discontinued. But, communication was smooth.
Great buying experience, however, warranty replacement of previously bought pair took some time.
For a customer in Ontario to have such a great team on the West coast look after me so well. Especially when I had questions and to rely on their guidance.
The eyeglasses arrived in time before I left on my trip.
Will be back for sure. Continued success.
Martin m, Mississauga.Ontario.
Got my glasses for lot cheaper than anywhere else. Can't complain! Good glasses that work and fit well! Overall very happy!
Don't be afraid to order from ilook glasses. Great place to shop and very prompt service.
Love my new glasses, very affordable and great quality too
Bought two pair of glasses on pai perfect, second pair had stripped screw in one stem. Called 1-800 number and did not appear to be interested in helping me. May not use again.
Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues with your glasses and the experience you had with our customer service. This is not the standard we aim for, and we completely understand your frustration.
We’d love to make things right for you. We have sent you an email so that we can talk more about your order. Our team will be happy to assist you with a replacement or a resolution as soon as possible.
We appreciate your feedback and hope to have the opportunity to regain your trust.
From navigating the web site, finding a suitable pair of glasses, steering through the purchase process, and finally receiving my glasses through the mail, I found it all quite easy, efficient, and professional. I will return here.
I received my glasses quickly and the lenses are perfect! I love the fact that glasses come in a free hard case and include a cleaning cloth!
Ordering glasses was very easy. Good selection of frames and unbelievably great prices! For what I paid for 2 pairs of prescription glasses at iLookGlasses, I wouldn't have even gotten frames at most optometry stores! Service is great! Good follow-up after placing the order to confirm everything. Shipping was fast and the glasses were packaged nicely to ensure safe delivery! I will definitely be ordering from them again!
I lost my glasses and immediately contacted Look glasses to replace them. Their staff immediately understood my urgent need and I had new glasses in a few days,, even though I live in a remote mountain town. I am very pleased with the quality of the glasses iLook provides, their caring, and fast service.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at [email protected]
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
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Thank you for sharing your feedback. We’re truly sorry for the frustration and disappointment you experienced.
In rare cases, when inventory is very limited, multiple customers may place an order for the same frame at the same time, which can result in an item becoming unavailable after checkout. When this happens, we reach out as quickly as possible to ask the customer to select an alternative so we can continue processing the order.
We apologize for the delay in communication afterward, as this is not the experience we want for our customers. Your feedback is important to us and helps us improve both our inventory management and communication.
If you’re open to it, we’d appreciate the opportunity to look into this further—please feel free to send us an email at [email protected] so we can assist you further.