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iLookGlasses has a rating of 4.7 stars from 1,095 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
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I have only ordered my glasses from here for quite a few years. I love that it's a Canadian company. They message with any concerns. The price is fabulous and the glasses are delivered in a timely fashion. Thank you so much iLook.
It was very easy to order off the website and I got my glasses in within 10 days. I told other people in my community about how easy it was and how fast I received my glasses.
I ordered glasses on December 21st and they were shipped by Dec. 29, even though it was over Christmas! My prescription had changed slightly and they immediately contacted me to confirm it was correct. The glasses are good quality, attractive, and SO inexpensive compared to the $350 the optometrist was going to charge me for a pair of glasses. I got the BOGO offer so it was almost a tenth of the optometrist's price! Excellent value!
Great selection of frames. I had made an adjustment to my prescription (after my latest eye exam). Before processing my order, they contacted me to ensure that this change had not been an error. Great service.
I had an email back within an hour from Mechelle? My new choice of glasses was different size than the previous one. Checking to make sure I was aware. I wasn't.
This company is the great, my glasses came fast, they were beautiful and stylish, the customer service is top notch, got 4 pairs of glasses for same price as one pair from my doctor office. Thank you
J AI FAIT LE CHOIX AVEC MA FILLE, POUR COMMANDER. ET LE SERVICE FUT BIEN.
I've been dealing with Ilook for a few years now and have never had a bad experience…. Always confirming if something don't seem right with your order and confirming your address for delivery
I am happy with the glasses, frames and lenses. My prescription is a little complex due to my age and both reading and progressive lenses work well. The last time I ordered I picked a smaller frame, they fit well and I was happy to see they still carried the same frames and ordered them again. The communication I had regarding the order was handled well, no problems and would certainly use their services again.
I've been purchasing my glasses from here for many years now and have never been disappointed. A great selection of frames and great staff who have been very helpful in the process. When I made mistakes they catch them and let me know. I highly recommend them for your next purchase.
I've had glasses from iLook Glasses before and they are always great. Lots of choices and very quick turnaround, if they are unsure about anything, they reach out to confirm. I will use them again for sure.
It's pretty easy to measure a pair of glasses you have and compare them to the dimensions of the glasses you want. I like having a second back up pair it's in great incase you need to make a repair. I often fall asleep on-top of my glasses so I can't blame them. Took like 30 minutes to buy new glasses, showed up in about a week. Can't really ask for anything more.
I am a repeat customer and I will be a three peat customer when the time comes. The service was quick and when I had questions, your response was fast and the price was right. This customer will recommend Ilook to everyone I know. Thanks again.
Overall experience was great. One thing I would mention is you could communicate more often as the glasses are being prepared and then shipped maybe a couple of emails during that time would be much appreciated.
Very pleased with my glasses, good quality, have ordered a few times before. They arrive quicker than if I bought at my local dispenser. Don't hesitate to try.
The hardest part of the process was choosing the frames. So many to choose from!
Very satisfied. Glasses were a perfect fit, very comfortable. Quick delivery, great price. Will clearly make future purchases.
Excellent eyeglasses with clear lenses and durable frames. Comfortable fit and good value for the price. I would recommend them.
This is my first experience buying prescription glasses for myself online. Im quite pleased with the whole experience. The glasses are great. I can see properly and they fit surprisingly well. Customer service was a nice surprise. They contacted me regarding a question about my prescription and followed up until we were both satisfied that they had what they required to produce my glasses.
Product, service, price, shipping: I rate this a 5/5 online buying experience.
Previous frames broke. Ordered new glasses and replacement frames. Glasses arrived. Frames came a couple weeks later. New glasses have different style arms that I'm not really happy with. They are not sprung like my first pair. Pros: great price, lenses are good. Frames a bit light and fragile for a carpenter.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at [email protected]
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
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