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iLookGlassesReviews 1,118

4.7

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,036
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
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Déçu…
January 14, 2026

Le lendemain de ma commande, on m'informe qu'un des deux modèles que j'avais choisis n'était plus disponible et que je devais en choisir un autre. Ce que je fais donc. Pourquoi avoir initialement pris ma commande dans ce cas? Après cette première étape, trois semaines d'attente avant d'avoir des nouvelles… Suis-je déçu? Oui…

Date of experience: January 4, 2026
Zoey D. iLookGlasses Rep
2 months ago

Thank you for sharing your feedback. We’re truly sorry for the frustration and disappointment you experienced.

In rare cases, when inventory is very limited, multiple customers may place an order for the same frame at the same time, which can result in an item becoming unavailable after checkout. When this happens, we reach out as quickly as possible to ask the customer to select an alternative so we can continue processing the order.

We apologize for the delay in communication afterward, as this is not the experience we want for our customers. Your feedback is important to us and helps us improve both our inventory management and communication.

If you’re open to it, we’d appreciate the opportunity to look into this further—please feel free to send us an email at [email protected] so we can assist you further.

Illinois
1 review
2 helpful votes
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Quality Glasses
January 14, 2026

Good quality products. Good experience using the site to order.

Date of experience: January 4, 2026
Canada
1 review
1 helpful vote
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Great customer service
January 14, 2026

Within 2 hours I got a call asking if I was sure about the frame size I choose for one of my choices.

Date of experience: January 4, 2026
Canada
1 review
1 helpful vote
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Great Job
January 12, 2026

My Glasses fit perfect, great price, my prescription was flawless

Date of experience: January 2, 2026
Canada
1 review
0 helpful votes
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New Glasses
January 12, 2026

These new glasses are much better than I expected. I priced glasses in my town and the cost was nearly 800$ per pair. I received a great discounto with iLook. The progression in the lenses is perfect. I recommended the firm to two other people.

Date of experience: January 2, 2026
Canada
1 review
0 helpful votes
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Très Satisfait!
January 11, 2026

Très satisfait du bon Produit et du bon service!

Date of experience: January 1, 2026
Canada
1 review
0 helpful votes
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Just great glasses for not much money. I had to reselect my second pair of frames, as they were out of stock or discontinued. But, communication was smooth.

Date of experience: November 23, 2025
Canada
1 review
0 helpful votes
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Good buying experience.
December 16, 2025

Great buying experience, however, warranty replacement of previously bought pair took some time.

Date of experience: December 5, 2025
Canada
1 review
2 helpful votes
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Customer for Life Experience
December 14, 2025

For a customer in Ontario to have such a great team on the West coast look after me so well. Especially when I had questions and to rely on their guidance.

The eyeglasses arrived in time before I left on my trip.
Will be back for sure. Continued success.
Martin m, Mississauga.Ontario.

Date of experience: December 4, 2025
Canada
1 review
0 helpful votes
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Good Glasses
December 14, 2025

You are efficient, inexpensive and thorough- Good job

Date of experience: December 4, 2025
Canada
1 review
0 helpful votes
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Can't complain!
December 14, 2025

Got my glasses for lot cheaper than anywhere else. Can't complain! Good glasses that work and fit well! Overall very happy!

Date of experience: December 4, 2025
Canada
1 review
1 helpful vote
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Don't be afraid to order from ilook glasses. Great place to shop and very prompt service.

Date of experience: December 2, 2025
Canada
1 review
0 helpful votes
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Excellent Glasses!
December 12, 2025

Love my new glasses, very affordable and great quality too

Date of experience: December 2, 2025
Canada
1 review
1 helpful vote
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Glasses improperly made
December 12, 2025

Bought two pair of glasses on pai perfect, second pair had stripped screw in one stem. Called 1-800 number and did not appear to be interested in helping me. May not use again.

Date of experience: October 24, 2025
Zoey D. iLookGlasses Rep
3 months ago

Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues with your glasses and the experience you had with our customer service. This is not the standard we aim for, and we completely understand your frustration.

We’d love to make things right for you. We have sent you an email so that we can talk more about your order. Our team will be happy to assist you with a replacement or a resolution as soon as possible.

We appreciate your feedback and hope to have the opportunity to regain your trust.

Canada
1 review
3 helpful votes
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Good experience, good product.
December 12, 2025

From navigating the web site, finding a suitable pair of glasses, steering through the purchase process, and finally receiving my glasses through the mail, I found it all quite easy, efficient, and professional. I will return here.

Date of experience: December 1, 2025
Canada
1 review
2 helpful votes
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Fast, professional service
December 12, 2025

I received my glasses quickly and the lenses are perfect! I love the fact that glasses come in a free hard case and include a cleaning cloth!

Date of experience: October 1, 2025
Canada
1 review
0 helpful votes
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Ordering glasses was very easy. Good selection of frames and unbelievably great prices! For what I paid for 2 pairs of prescription glasses at iLookGlasses, I wouldn't have even gotten frames at most optometry stores! Service is great! Good follow-up after placing the order to confirm everything. Shipping was fast and the glasses were packaged nicely to ensure safe delivery! I will definitely be ordering from them again!

Date of experience: October 21, 2025
Canada
1 review
0 helpful votes
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Emergency service!
December 11, 2025

I lost my glasses and immediately contacted Look glasses to replace them. Their staff immediately understood my urgent need and I had new glasses in a few days,, even though I live in a remote mountain town. I am very pleased with the quality of the glasses iLook provides, their caring, and fast service.

Date of experience: December 1, 2025
Canada
1 review
0 helpful votes
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Pleased
December 11, 2025

I was a little worried about ordering my eyeglass prescription online, but the step-by-step instructions made the process very easy. When my glasses arrived shortly afterward, they fit perfectly—just as I expected after using the online viewer that let me "try them on" with a photo of my face.

Date of experience: October 1, 2025
Canada
1 review
0 helpful votes
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Excellant
December 11, 2025

The follow-up was great right from the start. They did what they said they would do.

Date of experience: December 1, 2025