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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,052
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
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Very happy with my purchase.
November 7, 2023

I will definitely be ordering again. The glasses were exactly what I was expecting. Thanks!

Date of experience: November 7, 2023
Canada
1 review
0 helpful votes
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Easy ordering process, great prices and fast delivery!
November 4, 2023
Updated review

Great choices, great service! I've been ordering from Ilook for over three years and never disappointed.
Highly recommend!

Date of experience: November 4, 2023

Easy navigation, great choices and competitive prices!
May 11, 2023
Previous review

Easy navigation, great choices and competitive prices!

Date of experience: May 11, 2023
Canada
1 review
0 helpful votes
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Will definitely order again.
November 2, 2023

I have ordered multiple times for my daughter. She loves them. I always tell people to order from here.

Date of experience: November 1, 2023
Canada
1 review
0 helpful votes
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Excellent quality, value and service
October 31, 2023

I've tried other online sites. The quality, cost and experience has been above expectations These have been the best glasses I have gotten in 50 years of glasses. Also the best value!

Date of experience: October 31, 2023
Canada
1 review
0 helpful votes
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Great Service!
October 21, 2023

I really appreciate the customer service I received from iLook. I was contacted to confirm my prescription as well as the styles I had chosen as there was a question about one of the pair of glasses I'd chosen. It turns out, it would have been a little small for me, so other options were offered. Once I chose a different pair of glasses, my order was processed. I received my glasses the same week I ordered them. Super happy with the help and speed of service!

I like the two pairs of glasses I chose. I need a bit of an adjustment period for them as my prescription changed and the axis is different than I am used to. However, I am pleased with both pairs.

Date of experience: October 21, 2023
Canada
1 review
1 helpful vote
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I will always recommend ilookglasses!
October 20, 2023

Their customer service is unmatched when needed(such as entering the wrong prescription accidentally). They are so helpful, the prices can't be beat already but they always have some kind of great sale going. My only criticism would be certain frames sell out very quickly - my coworker wanted the same ones as I got a day after and the colour I got were totally gone. They seriously are the best though!

Date of experience: October 20, 2023
Canada
1 review
0 helpful votes
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Great options
October 20, 2023

I've always used this site to order glasses. The process is very easy to follow. I've never had an issue with any order. The quality of the glasses are great! Thank you.

Date of experience: October 20, 2023
Canada
1 review
0 helpful votes
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It was very good. Much less complicated than expected. Shipping was a tad longer than expected but was happy when they arrived.

Date of experience: October 20, 2023
Canada
1 review
0 helpful votes
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Great look
October 18, 2023

Easy to work with and happy with results. Glasses look great and enjoying having them to use each day.

Date of experience: October 18, 2023
Canada
1 review
0 helpful votes
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Great Value
October 18, 2023

The glasses looked the same when I received them as they did in the try on feature

Date of experience: October 18, 2023
Canada
1 review
0 helpful votes
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Love them
October 18, 2023

Great experience….it did take quite awhile to get the glasses, but after I called they arrived pronto.

Date of experience: October 17, 2023
Canada
1 review
1 helpful vote
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Excellent Customer service
October 18, 2023

I placed an order for glasses. Shortly after I received a call from a customer service representative wanting to confirm that my prescription changed from the last time and to confirm size of Frame. Based on previous orders, the frames I tried to buy were not going to fit, they recognized this and provided me with similar options but that would fit!
I then had a great experience exchanging one pair, not dur to quality, but simply did not look great.

Date of experience: October 17, 2023
Canada
1 review
0 helpful votes
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Fast, quick and easy with ILook!
October 17, 2023

Great service, they're quick to produce your glasses. Easy and fast experience when dealing with ILook!

Date of experience: October 17, 2023
Canada
1 review
0 helpful votes
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Satisfied
October 17, 2023

Website was easy to navigate. Customer service was excellent.

Date of experience: October 17, 2023
GB
1 review
0 helpful votes
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John & Michele
October 17, 2023
Updated review

Our experience was wonderful. Our glasses were perfect. Thanks very much.

Date of experience: October 17, 2023

For some reason it was really difficult to get into...
September 8, 2023
Previous review

For some reason it was really difficult to get into my account

Date of experience: September 8, 2023
Canada
1 review
0 helpful votes
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Great Service and Product
October 17, 2023

The online ordering and delivery is easy to follow with a great selection of eye glasses. If you have any questions you will get your answer promptly. Great customer care. Glasses are delivered right to your mailbox. Personally, I loved the glasses I ordered and the prescription was precise.

Date of experience: October 17, 2023
Canada
1 review
0 helpful votes
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Strongly recommended
October 17, 2023
Updated review

Great price, quality and service. I use to get my glasses from Costco but these are much better.

Date of experience: October 17, 2023

Great value
January 15, 2023
Previous review

No concerns. Great communication and great value. Will purchase again

Date of experience: January 14, 2023
Canada
1 review
0 helpful votes
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U get what u pay for
November 16, 2023

I bought the 'computer' progressives.
Ordering process was fine. They shipped and were received in a reasonable timeframe.
But I'm disappointed with the glasses.
Sitting at a normal distance from my computer monitor occasionally requires moving my head ever so slightly from time to time.
If I don't move my head the image is fine. But when I do move my head slightly the screen distorts into a slight parallelogram shape.
Also text is only crisp and clear if you keep your eyes perfectly centered in the lenses. If you move your eyes to the right or left without moving your head text and images become slightly blurry.

And I'm not talking about significant movements of my eyes or my head. I'm talking very slight movements.
I know they offer an upgrade on the lenses for better peripherals but why should I have to pay extra to get lenses that allow me to see properly out of more than just one square centimeter in the dead center of the lens. I paid for the whole lens, I should be able to see properly out of the whole lens. Or at least more than the tiniest little area in the middle.

Date of experience: October 17, 2023
Canada
1 review
0 helpful votes
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Nice experience
October 10, 2023

Glasses are somewhat cheap in quality, but are also cheap in price. Comes with a hard case which I did not expect for the price. Nice shopping experience and they are helpful if you have any questions. Also the glasses came in the mail fairly quick. Good job. Will order from here again.

Date of experience: October 10, 2023
Canada
1 review
0 helpful votes
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Not Great
October 5, 2023

Good Value, but prescription was not good. I don't think it was accurate

Date of experience: October 5, 2023